Matre d

Matre d' at Four Seasons Hotel and Residences Fort Lauderdale

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Sophisticated style and energy in a celebrated vacation destination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale's best shops, restaurants, marinas and entertainment surrounding you with the spirit of one of the world's top yachting locales.

About the Role

The Matre d' supports the Restaurant General Manager in leading Evelyn's Restaurant, the signature restaurant of Four Seasons Hotel and Residences Fort Lauderdale. This role ensures that every dining experience reflects the relaxed sophistication and coastal elegance of our property. With its modern Mediterranean-inspired menu, vibrant flavors, and oceanfront setting, Evelyn's is a destination for both hotel guests and the local community.

The Matre d' is responsible for the smooth day-to-day operation of the restaurant, providing hands-on leadership to the service team, anticipating guest needs, and ensuring consistent delivery of Four Seasons' world-renowned service standards. This role requires a strong sense of hospitality, a genuine passion for food and beverage, and the ability to inspire a team in creating memorable moments.

What You Will Do

• Oversee the flow of the dining room and coordinate seating to ensure smooth service.
• Partner closely with restaurant managers, servers, sommeliers, bartenders, and culinary leadership throughout service.
• Monitor table pacing to optimize the guest experience without compromising service quality.
• Maintain exceptional standards of presentation throughout the dining room.
• Assist management during peak service periods to ensure operational excellence.
• Manage the reservation book to maximize seating efficiency while maintaining an exceptional guest experience.
• Anticipate guest preferences and accommodate special requests whenever possible.
• Build lasting relationships with returning guests by recognizing preferences and celebrating special occasions.
• Resolve guest concerns with professionalism, empathy, and discretion.

What You Bring

• 35 years of experience as a Matre d', Lead Host, or Guest Relations professional in luxury, fine dining, or Michelin-starred/Michelin Recommended restaurants.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities with outstanding attention to detail.
• Ability to remain calm and composed in a fast-paced, high-volume environment.
• Experience with reservation management systems such as OpenTable, Resy.

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.