Insights Manager

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world's toughest challenges. World Services is a specialty branch of M&C Saatchi Group, and we provide strategic communications, behavior change, and marketing support to Public Sector clients with special emphasis on the US Federal Government and State, Local, Tribal, & Territorial leaders.

M&C Saatchi World Services US is seeking a dedicated Insights Manager. The Insights Manager will sit within the Insights team and support the delivery of M&C Saatchi World Services' communications campaigns through research, monitoring, evaluation and learning. The role will work closely with programme management, strategy, analysis, monitoring and creative colleagues to inform campaign strategy, planning, delivery and client reporting.

ABOUT THE ROLE:

The role will design and implement qualitative, quantitative and digital assessment approaches to understand campaign performance, audience response and the effectiveness of communications activity. Responsibilities will include developing assessment frameworks and data-collection tools, analysing and triangulating datasets, and producing high-quality baseline, midline, endline and other research outputs.

The Insights Manager will combine senior research delivery with partner and supplier liaison, support to programme teams, and supervision and quality assurance of contributions to research deliverables. The role may not always include formal line management but will involve providing guidance to colleagues and translating findings into timely, practical recommendations.

The role requires strong technical literacy, confident use of research and analytical tools, and responsible, critical use of LLMs and other AI-enabled tools to support rather than replace expert judgement.

The Insights Manager will be line managed by a Research Director, Senior Research Director or Associate Director and will report into the Head of Insights through the relevant line-management structure.

What you'll do:

Research Design and Evaluation

• Design qualitative, quantitative and mixed-methods research for campaign development, assessment and evaluation.
• Develop research tools, assessment frameworks, logical frameworks and Theory of Change approaches.
• Incorporate digital insight, social media data and open-source research where relevant.
• Ensure methods are ethical, proportionate and appropriate to the operating context.
• Support baseline, midline, endline and ongoing evaluation activity.

Data Analysis and Reporting

• Clean, analyse and triangulate qualitative and quantitative data.
• Assess campaign performance, audience response and communications effectiveness.
• Produce rapid findings, client reporting and research outputs, including baseline, midline, endline and lessons-learned reports.
• Translate findings into clear, practical recommendations for strategy and programme teams.

Tools and Technical Practice

• Use appropriate research, analysis and visualisation tools, including SPSS, R, Stata, Excel, Tableau and relevant specialist platforms.
• Use LLMs and other AI-enabled tools responsibly while retaining human analytical judgement.
• Review AI-assisted outputs for accuracy, bias, source quality, confidentiality and relevance.

Research Leadership and Quality Assurance

• Lead research components across design, fieldwork, analysis and reporting.
• Manage research partners, suppliers and outsourced activity where required.
• Supervise and support Analysts and Senior Analysts.
• Quality assure research methods, evidence, analysis and outputs.
• Contribute to research standards, templates and ways of working.

Collaboration and Stakeholder Engagement

• Work with programme, strategy, creative, analysis and monitoring colleagues to apply research findings.
• Communicate findings clearly to UK and international stakeholders.
• Respond to research and insight requests and contribute to continuous improvement across the team.

You'll bring:

• 4-5 years' professional experience in research, monitoring and evaluation, social research, behavioural research or a closely related field.
• Strong experience designing and delivering qualitative, quantitative and mixed-methods research.
• Demonstrated ability to analyse and interpret data, produce clear research outputs and translate findings into practical, actionable insights.
• Experience developing research tools and assessment approaches, such as questionnaires, interview guides, evaluation frameworks or Theory of Change models.
• Strong technical literacy and confidence using relevant research, analysis and data-visualisation tools.
• Ability to manage research activity independently, work with external partners or suppliers, and quality assure contributions from others.
• Strong communication and stakeholder-management skills, with the ability to present complex findings clearly to both technical and non-technical audiences.
• Advanced Spanish proficiency is essential, with native Spanish speakers strongly preferred.
• A demonstrated interest in geopolitics and the Latin American region is highly desirable.
• Experience working in communications, international development, fragile or conflict-affected environments, or digital information environments would be advantageous.

WHAT YOU GET

We offer a competitive salary ($90,000-$115,000) and a benefits package designed to support your health, family life, financial wellbeing, and growth.

Family & parental support

• 12 weeks' full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days' paid fertility leave per year (5 per cycle)
• 2 days' paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan

Healthcare & wellbeing

• Three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• $0 employee-cost dental and vision
• 10 days' health leave per year (mental and physical)
• 24/7 mental health support through Self Space
• Wellhub subscription

Financial & practical support

• 401(k) match (3% after 3 months; 4% after 1 year)
• Pre-tax commuter benefits
• 10 days' paid military leave
• Full pay for jury duty (state/city payments declined)
• Uber/taxi home after 9:30pm

Time off & flexibility

• 23 days' PTO (with 3 discretionary carryover days; CA/CO policies follow state mandate)
• 10 federal holidays, plus the day after Thanksgiving
• Option to swap 2 federal holidays (excluding Thanksgiving and the day after)
• Office closed between Christmas and New Year
• 10 days' special emergency leave (including bereavement)
• 10 days' volunteering leave (5 paid, 5 unpaid)
• Half-day for blood donation
• Work from anywhere for up to 2 weeks per year (subject to approval)

Culture & development

• $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programmes

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a specialist division of M&C Saatchi Group, the world's largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance.

We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world's most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment.

We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N.

We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it's producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.

Group company M+C Saatchi World Services Role MD Americas Locations New York (WS) Yearly salary $90,000 - $115,000