Student Services Specialist

JOB DESCRIPTION:
Insight Global is partnered with a NYC-based vocational training institute preparing students for careers in computer technology and medical fields. We're looking for an energetic, personable Student Services Specialist/Education Agent to guide prospective students through the enrolment process and support the day-to-day operations of our campus. This is a phone- and people-first role: you'll be the first point of contact for many prospective students, answering questions, building trust, and helping them take the next step toward a new career.

Responsibilities:
- Respond to and manage student inquiries via phone, email, and in person
- Make outbound calls to prospective students to share program and enrolment information
- Guide students through the application and admissions process, helping them complete required forms
- Troubleshoot and resolve student concerns related to programs, enrolment, or services
- Maintain accurate, up-to-date records of student interactions in the CRM and Student Management System
- Follow up consistently with prospective students to move them through the enrolment funnel and gather any missing information
- Build and maintain up-to-date knowledge of current course offerings, admissions requirements, and school policies
- Represent the institute at education fairs and outreach events to engage prospective students
- Support general office operations and administrative tasks as needed
- Prepare and edit correspondence, forms, and other documents using Microsoft Office

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- Experience handing a mix of inbound and outbound phone calls (40+ per day).
- Great communicator skills and confidence to meet with current/potential students.
- Ability to schedule appointments.
- Tech savvy and proficient with Microsoft Office.
- HS Diploma or greater.


Nice to Have Skills & Experience
- Spanish speaking
- Experience supporting admissions or the education industry
- Experience with a CRM


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.