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SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

Raleigh, NC

A technology and consulting company is seeking a Call Center Operations Manager in Raleigh, NC, to lead daily operations and ensure compliance with federal standards. The role requires managing workflows, overseeing care advocates, and facilitating training programs. Applicants should have a Bachelor’s degree, 7-10 years of experience, and Project Management skills. Competitive salary of $111,400-$150K depending on qualifications. This is an on-site position. #J-18808-Ljbffr

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Vacancy posted 3 days ago
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