Recovery Coordinator

Job Details

Job DetailsJob Location: Metairie, LA 70006Position Type: Full TimeSalary Range: $19.50Position Summary

Responsibilities

• Respond promptly to donor notifications and plan for timely recoveries.
• Schedule and deploy recovery teams, including self, as directed by the Recovery Team Lead.
• Conduct sterile surgical recovery of corneal tissue using in-situ and enucleation techniques.
• Draw and qualify blood samples for serological testing.
• Perform donor physical assessments and review medical records to determine eligibility.
• Confirm consent documentation and Donor Risk Assessment information.
• Label and package tissue and specimens per SOPs for transport to processing labs and consignees.
• Ship donor blood samples to reference laboratories.
• Maintain compliance with FDA, EBAA, and other applicable regulatory standards.
• Ensure adherence to clinical and regulatory guidelines during recovery.
• Assist in audits and quality reviews of recovery procedures.
• Maintain accurate documentation and reporting of recovery activities.
• Enter donor and recovery data into approved databases.
• Manage inventory and equipment used in recovery operations.
• Ensure readiness of instruments and supplies for recovery procedures.
• Be punctual and proactively communicate scheduling conflicts.
• Collaborate with cross-functional teams including Quality Assurance, Clinical, and Distribution.
• Attend departmental meetings and contribute to performance reviews when requested.
• Perform other duties as assigned.

Expectations

• Demonstrate accuracy, timeliness, and attention to detail in all work.
• Manage multiple priorities effectively while meeting established deadlines.
• Communicate clearly and professionally with internal and external stakeholders.
• Maintain confidentiality and handle sensitive information with discretion.
• Exhibit initiative in identifying needs, solving problems, and improving processes.
• Support a culture of collaboration, respect, and accountability.
• Demonstrate reliability and follow-through on assigned responsibilities.
• Adapt to changing priorities and demonstrate flexibility in a fast-paced environment.
• Seek clarification and feedback to ensure understanding of expectations and outcomes.
• Uphold the organization's mission, values, and commitment to quality service.

Qualifications

• Two years of experience and an associate's degree in a related field preferred.
• Excellent documentation, organization, and assessment skills.
• Computer literacy and familiarity with databases and office software.
• Strong attention to detail with ability to manage multiple priorities accurately and efficiently.
• Excellent oral and written communication skills.
• Strong interpersonal skills and ability to work effectively with internal and external contacts.
• Position may require evening, weekend, or holiday work based on organizational needs.
• Must maintain confidentiality and protect sensitive information.
• Valid drivers license and proof of insurance.

Physical Demands

• Must be able to perform duties that require standing, walking, bending, lifting, and reaching.
• Ability to push / pull up to 350 lbs.
• Requires manual dexterity, hand-eye coordination, and visual acuity to perform detailed tasks and operate equipment.
• Must be able to work in varied environments such as hospitals, surgical suites, laboratories, or other field settings.
• Requires ability to sit or stand for extended periods and to drive for work-related travel.
• Must be able to use personal protective equipment (PPE) as required by organizational and regulatory standards.
• Position will require evening, weekend, or holiday work based on organizational needs.
• Ability to respond to job-related demands during irregular hours, including evenings, nights, weekends, and holidays as assigned.
• Must be able to communicate clearly and effectively in person, by phone, and through digital platforms.