Technical Advisor
Loxo
Job Description
Job Description
At Loxo, we believe that world-class software is only as good as the support behind it. We are looking for a Technical Advisor who takes pride in deep-level troubleshooting and obsessive follow-through. Most people see a software bug as a roadblock; you see it as a puzzle waiting to be solved. You are a customer advocate with a technical edge.
As a technical advisor, you will own the lifecycle of an issue from discovery to resolution, ensuring that our users feel heard and our platform remains flawless. If you are a curious investigator who refuses to leave a technical question unanswered, we want to talk to you.
What You’ll Do
- Advanced Troubleshooting: Diagnose and troubleshoot complex customer issues using logic, deductive reasoning, and testing.
- Bug Lifecycle Management: Act as the primary owner for reported technical bugs, ensuring they are documented, escalated to the appropriate engineering teams, and tracked through to final resolution.
- Effective Technical Communication: Provide exceptional support through email, chat, and video, explaining complex technical concepts and bug fixes clearly and concisely to non-technical users.
- Proactive Advocacy: Eliminate technical roadblocks allowing customers to effectively achieve their goals.
- Knowledge Development: Contribute to help articles and internal documentation to improve self-service resources based on recurring technical issues you’ve resolved.
- Platform Expertise: Stay up-to-date on the latest platform features and updates to provide immediate, accurate technical guidance.
Who You Are
- Analytical Problem-Solver: You have a proactive approach to identifying root causes and don't stop until you find a solution to a customer's challenge.
- Tech-Savvy Detective: You are highly comfortable navigating software applications and learning new technologies quickly
- Persistent Follow-Through: You take ownership of problems and follow through to resolution, ensuring no customer bug is left behind.
- Customer-Centric: You are passionate about providing outstanding service and going the extra mile to ensure customer satisfaction.
- Poised Under Pressure: You can manage difficult or escalated technical situations with poise, composure, and diplomacy.
- Excellent Communicator: You have strong written skills and can adapt your style to explain complex information to any audience.
Qualifications
- Experience: experience working directly with customers in a professional capacity (SaaS experience preferred).
- Technical Literacy: Familiarity with CRM databases and ticketing systems (e.g., Intercom, Zendesk), as well as preferably applicant tracking systems (ATS), and job boards.
- Industry Knowledge: Experience working within recruitment, SaaS, or HRIS industries is a significant plus.
- Education: Bachelor’s degree or equivalent professional experience.
- Skills: Strong analytical abilities and a demonstrated ability to identify risks.
Benefits
- Remote-First: 100% remote-based workforce.
- Flexibility: Unlimited vacation and PTO.
- Growth: A challenging role that offers significant opportunities for development in a supportive team environment.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Technical Advisor in Austin, TX vacancy
$35 - $100 per hour
...Technical Advisor Reporting To : CEO and CTO Location : Remote Term : 2-year term of commitment Time Commitment Initial Phase (First 120 days): Dedicate approximately 10 hours per week to intensive collaboration and auditing tasks. Ongoing Support...SuggestedRemote workVisa sponsorship10 hours per weekViva Benefits
Austin, TX2 days ago- ...sponsors in the Account, establish and maintain Sonar as a Trusted Advisor in the Account, entice Accounts to stay current on an Active... ...Sonar roadmap to meet Account needs. In a nutshell any technical activity that brings value both to the Account and to Sonar. What...SuggestedWorldwideFlexible hours
SONAR
Austin, TX2 days ago - ...This role can be based in Austin, Dallas, Houston or San Antonio, TX, Oklahoma City, OK or Phoenix, AZ The Senior Geospatial Technical Advisor serves as a trusted technical partner to AllTerra customers. This role provides expert consultation on Trimble Business Center...SuggestedWork at office
$120k - $150k
...Senior Technical Advisor-Electrical Engineering/Public Works – El Paso, TX A major municipal organization seeks an experienced leader to serve as Senior Technical Advisor overseeing electrical engineering for critical water, wastewater, and stormwater projects. This...SuggestedFor contractorsLocal areaGoodwin Recruiting
Austin, TX8 hours ago- ...Senior eDiscovery Technical Advisor Employment Type: Full‑Time, Executive‑Level Department: Legal Responsibilities Contractor shall provide expertise in identifying, preserving, collecting, processing, and producing ESI in support of civil and criminal litigation, select...SuggestedFull timeFor contractorsWork experience placementFlexible hours
CGS Federal (Contact Government Services)
Austin, TX3 days ago - Dormont Manufacturing Co is seeking a candidate who will grow the usage of the SonarQube ecosystem by addressing customer needs and driving satisfaction. You will be responsible for listening to customer challenges and promoting solutions that enhance their experience. ...Flexible hours
- ...provide an excellent customer experience by 'quarterbacking' all aspects of the customer service cycle. When needed, consult with Technical Customer Supervisor for support on any of the below. Own the communication (both internal and external) for all aspects of customer...Contract work
$88.3k - $141.3k
...Job Overview Looking for a senior individual of the highest technical skill and experience in a broad range of mainframe infrastructure software. The senior consultant provides assistance and recommendations to management and clients on infrastructure topics pertaining...Local areaBroadcom Corporation
Austin, TX3 days ago- ...E-logic is looking for a Technical Consultant to provide critical hands‑on implementation, development, and troubleshooting support the University of Texas System (UT System), through its Supply Chain Alliance. You will work directly with code, databases, and configuration...
eLogic
Austin, TX8 hours ago $64k - $140k
...Overview Job Description. Must Have Technical/Functional Skills: Core delivery resource within the pod. Executes build tasks under direction of the architect and senior TC. Strong ServiceNow configuration and AI feature delivery. Experience of 4 - 8 years. Technical Skills...Tata Consultancy Services
Austin, TX1 day ago$176k - $242k
...innovative consulting services. Gather, analyze, and document post‑sales requirements. Communicate to customers and partners at the technical and/or functional level appropriate for the situation. Be dedicated to providing excellent design and deployment solutions...Work at officeLocal areaWorldwideFlexible hoursOkta, Inc.
Austin, TX2 hours ago$94k - $140k
...Job Description Must Have Technical/Functional Skills: Leads technical delivery within the pod. Acts as the primary hands‑on architect for AI builds, owns delivery output quality, and mentors technical consultants. Technical Skills Extensive ITSM / CSM / HRSD and CMDB...Tata Consultancy Services
Austin, TX3 days ago$155.76k - $233.64k
...are looking for a place to do their best work. And if that’s you we would love to have you join us! Job Description As a Global EPC Technical Consultant, you are responsible for translating Rockwell Automation’s defined data center solution stack into fully engineered,...Contract workFor contractorsWork experience placementWork at officeVisa sponsorshipWork visaFlexible hours$140k - $209k
...or equivalent practical experience. 5 years of experience in technical project management, stakeholder management, professional services... ...them. Work closely with customer stakeholders as a trusted advisor and provides expert guidance on critical solution decisions. #J...Full time$80k - $158k
...Time and Absence and Payroll Must have experience as a Workday Technical Lead/Consultant with a strong focus on Workday integration and... ...API and Metadata or functional knowledge. Act as a technical advisor, providing guidance on the capabilities and limitations of the...Minimum wageLocal areaRemote work- Metasys is looking for an HPCSA & OO Technical Consultant who can work 50% remotely. The role involves configuring and implementing HP CSA and OO solutions, drawing from a wealth of consulting experience across various IT operations. Located in Austin, TX, candidates must...Remote jobContract work
- Job Summary We are seeking a highly motivated individual for a Technical Consultant position to deliver services in the Americas for the RapidMiner SLC product. Ideal Candidate The ideal candidate will have strong hands‑on experience in SAS programming, including DATA...Local area
- HP CSA & OO Technical Consultant (50% remote) Contract Configure Consulting We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed...Remote jobContract workLocal area
- E-logic is seeking a Technical Consultant to provide hands-on implementation, development, and troubleshooting support the University of Texas System (UT System) through its Supply Chain Alliance. You will work directly with code, databases, and configuration panels to...
- Job Title: SAP S/4 Hana Conversion Technical Consultant Location: Austin, TX or Santa Clara, CA (Day 1 onsite) Job Description: You will be aligned with our long-standing client as a SAP S/4 Hana Conversion Technical Consultant. The candidate should be aware of the latest...
$75 - $105 per hour
Job Summary Interim Technical Accounting Consultant provides contract technical accounting advisory services, ensuring accurate and timely resolution of complex accounting issues during periods of transition or increased demand. This role researches and applies relevant...Permanent employmentContract workInterim roleWork at office$35 - $100 per hour
A company focused on affordable housing is seeking a Technical Advisor to collaborate with leadership, guide technology integration, and provide strategic support. This role requires strong full-stack engineering expertise and the ability to evaluate and integrate third...Remote jobFlexible hours$29 - $45 per hour
Job Title Technical Consultant - Patient Monitoring (Based near Austin / Temple, TX) Job Description Allow your passion for improving lives to shine in this role where you'll be responsible for customer relationship management through the effective application of technical...Hourly payFull timeWork experience placementWork at officeRemote workWork from homeHome officeWork visaRelocation packageFlexible hoursNight shift3 days per week$7.72k - $9k
Job Details Date: Jun 29, 2026 Location: AUSTIN, TX Functional Title: Senior Procurement Technical Advisor (Project Manager V) Job Title: Project Manager V Agency: Health & Human Services Commission (HHSC) Department: Purchasing - Consolidated 2 Posting Number: 18...Full timeContract workTemporary workPart timeWork at officeRemote workShift work- ...ai is looking for a motivated Pre-Sales Engineer in Austin, Texas. This role is essential for optimizing the sales process through technical expertise and product demonstrations. Qualified candidates should have at least 3 years of experience in a similar role, strong...
- ...enabled transformation programs. Our ambition is to be the C‑suite advisor for insurance technology-enabled transformation programs,... ...implementation plans. Skills And Attributes For Success Demonstrate technical capabilities and engineering skills that support the insurance...Work experience placementSummer holidayFlexible hours
- A technology solutions company in Austin is seeking a skilled Technical Writer to develop and maintain user documentation and project process documents. The ideal candidate will have 4-7 years of experience, strong skills in technical writing, and the ability to analyze...
- ...Commerce, Experience, Marketing, and Data. Contribute to reusable accelerators and AI‑driven commerce solution assets. Develop deep technical expertise and client‑facing consulting skills within high‑impact transformation programs. What You Would Do in This Role As an...Live inWork at officeLocal area
- PeopleSoft Financials Technical Consultant (Contract) Implement the Centralized Accounting and Payroll/Personnel System (CAPPS) version of PeopleSoft Financials (9.2) and interface with CPA systems. Responsibilities include migrating data from 8.8 to 9.2 and implementing...Contract work
$75 - $105 per hour
BDO USA, LLP is looking for an Interim Technical Accounting Consultant to provide contract advisory services, resolve complex accounting issues, and support clients during transitions. This role requires a Bachelor's degree, CPA, and five years of accounting experience....Hourly payContract workInterim role
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Advisor. Be the first to apply!
Related searches
- oracle apps technical consultant Austin, TX
- technical advisor Austin, TX
- senior technical advisor Austin, TX
- technical consultant Austin, TX
- technical solutions consultant Austin, TX
- senior technical consultant Austin, TX
- mechanical technical advisor
- d365 f&o technical consultant
- oracle apps technical consultant
- technical support consultant