Operations Analyst

Operations Analyst

Location: Remote

Role Overview

We are seeking an Operations Analyst for daily support tasks on an IBM i data platform. The ideal candidate will be proficient in troubleshooting issues and will act as a liaison between technical teams and business stakeholders, ensuring seamless daily operations.

Key Responsibilities

• Monitor Outlook, Teams, and ServiceNow for user requests and application errors. Monitor application logs to identify and resolve issues.
• Perform QA and end-to-end testing of all new applications. Conduct reviews including error messages and table/view/index names. Install QA'd applications, set configurations, and create change requests as required.
• Conduct maintenance programming, including bug fixes and minor enhancements.
• Report on objects that are no longer used. Conduct periodic reviews of the ACS Index Advisor. Set up reorgs and purges. Set up user access to various applications.
• Document technical issues, solutions, and processes for future reference and analysis.

Required Qualifications

Technical Skills: IBM I, RPG, RD I, SQL, IFS, FTP, AS400.

Problem solving: Analytical and critical thinking skills to identify and resolve complex technical problems.

Communication: Verbal and written communication skills to effectively interact with users, vendors, and team members.

Organization: Organizational skills and ability to manage multiple tasks.

Preferred Qualifications

• Experience with additional data governance tools (e.g., TIBCO EBX - MDM).
• Experience with Informatica PowerCenter (ETL) and Informatica Data Quality (IDQ).
• Experience integrating systems using REST APIs.
• Exposure to Informatica Cloud services, including, Application Integration, MDM and 360 Applications, B2B Integration, Integration Hub and Data Marketplace.
• Familiarity with Boomi or other enterprise integration platforms.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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