Pharmacy Customer Service Associate
Walgreens Boots Alliance
Job Description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.
- Prefer good computer skills.
- Prefer the knowledge of store inventory control.
- Prefer PTCB certification.
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Pharmacy Customer Service Associate in Cape Girardeau, MO vacancy
$69k
...help others by providing guidance and solutions Strong verbal communication and relationship-building skills Sales or customer service experience is helpful but not required Qualifications Laptop or desktop computer with a working camera...SuggestedRemote workWork from homeFlexible hours- ...Tri-State Water, Power & Air is seeking a Customer Service Assistant Manager to oversee the Cape Girardeau call center operations, driving daily performance, customer satisfaction, and team accountability. You'll collaborate with leadership to set goals, coach representatives...Suggested
- ...Books | 3439 William Street | Responsibilities: Fill and dispense online orders; Locate, prepare, and package merchandise; Ensure the accuracy of orders prior to pickup; Make appropriate product substitutions and consult with customers as needed...Hiring Immediately...SuggestedImmediate start
$15 - $17.5 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...SuggestedHourly payWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shift- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer... ..., wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee...SuggestedContract workPart timeLocal area
$15 - $23 per hour
Petco Cashiers and Customer Service Associates are responsible for providing a friendly and helpful shopping experience while supporting daily store operations. Employees operate the register, handle cash and card transactions, assist customers with finding pet food and...Hourly payFull time- ...Description: Office staff members provide a wide array of services to our clients, caregivers, and nurses. Must have excellent organizational skills, phone skills, and must be personable. Office staff members must have experience for the position in which they are...Work at office
- ...effectiveness Organize and maintain filing systems and records Accounts Payable and Receivable administration Cashier service customers Coordinate communication between departments and with external contacts Maintain office supplies inventory and place...Work at office
- ...Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational... ...support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the...Daily paidWork at officeLocal areaMonday to Friday
$15 - $17.5 per hour
...one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art clinic... ...and address collection and billing issuesRespond promptly to customer needs, provide excellent customer service, and fulfill medical...Work at office- ...music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Sales Associate, you'll be a huge part of our success by providing the best customer service, ensuring that fellow fans can get their hands on the merch they love. You'...Full time
- ...clerical tasks Help identify and resolve scheduling or patient-service issues before they become problems Protect patient privacy... ...Enjoys interacting with people and providing excellent customer service Communicates clearly and confidently in person and over...Hourly payFull timeWork at office
- ...pmMinimum QualificationsExperience working in a fast-paced and customer-centric environmentExcellent communication and organizational skillsThe... ...organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the...Work at officeLocal areaMonday to Friday
$19.33 per hour
...AT&T Premier Service Consultant This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an...Hourly payTemporary workLocal areaFlexible hoursNight shift$25 per hour
...Assistant Route Service Sales Representative (4-Day Workweek) - $25.00/Hour Cintas is seeking an Assistant Route Service Sales Representative... .... Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility...Local area- ...Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships. Become an expert in our product categories; understand and... ...features and benefits) to the custome Sales Associate, Sales, Associate, Operations, Retail...
$17.5 - $19.5 per hour
...External Job Description Retail Inventory Associate - Part-Time - NEW Higher Starting Pay!... ...Opportunity to become a paid driver or pharmacy counter - certification required Join a... ..., stocking, merchandising, warehouse, customer service, cashier, delivery driver, gamer,...Hourly payPart timeImmediate startFlexible hoursShift workNight shift- ...SUMMARY Retail Sales Associate Join the Wallis Companies Team! Are you looking... ...of creating a great experience for our customers every day. Whether you are looking for a... ...Providing friendly and exceptional customer service Operating the point-of-sale system...Weekly payImmediate startAll shiftsFlexible hoursShift workNight shiftDay shiftAfternoon shift
$15 - $15.25 per hour
...Sales Associate Hourly rate ranges from $15.00 - $15.25 per hour and is dependent upon qualifications and experience. Benefits... ...store. The Sales Associate is responsible for maintaining Guest Services as per Company Standards. The Sales Associate will support the...Hourly paySeasonal work$25 - $45 per hour
...Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market. Main Duties : Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule...Hourly payWeekly payExtra incomeTemporary workPart timeFor contractorsSeasonal workRemote workWork from homeFlexible hours$16.52 per hour
...POSITION TYPE: Hourly, Non-exempt JOB SUMMARY: This position is responsible for providing professional, quality and timely customer service support to Cape Girardeau utility billing customers. The customer service representative role serves an important function in...Bi-weekly payHourly payWork at office- ...PetSmart does Anything for Pets – JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and...Hourly payWeekly payMinimum wageFull timeLocal areaImmediate startWeekend workAfternoon shift
- ...Books | 3439 William Street | Responsibilities: Fill and dispense online orders; Locate, prepare, and package merchandise; Ensure the accuracy of orders prior to pickup; Make appropriate product substitutions and consult with customers as needed...Hiring Immediately...Immediate start
$790 per week
...Searching for a customer service job? Before you apply — this pays you to share your opinion, not answer phones. No customer service experience needed. Focus Group Panel is real market research — actual companies paying for honest feedback on their products and services...Full timePart timeRemote work$790 per week
...Looking for a customer service job? This one pays you to give your opinion — no phones, no scripts, no customer service experience needed. Maxion Research runs paid studies where real companies pay for honest feedback on their products and services. Active members...Remote work- ...Books | 3439 William Street | Responsibilities: Fill and dispense online orders; Locate, prepare, and package merchandise; Ensure the accuracy of orders prior to pickup; Make appropriate product substitutions and consult with customers as needed...Hiring Immediately...Immediate start
- ...Job Title: Customer Service Representative Employer: Lowe’s Job Description: As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, resolving issues, and providing...
- ...Responsibilities: Clearly present and explain the firm’s legal services to prospective clients Make outbound calls and follow up... ...with client database systems Prior experience in phone-based customer service or sales preferred Strong rapport-building skills and...Full timeWork at officeRemote workWork from homeMonday to FridayFlexible hours
- ...Our Sales Partners engage with customers and create an exceptional in-store experience. They embody Boot Barn's Mission, Vision and Values... ...in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation...Hourly payWork at officeLocal areaFlexible hoursShift workNight shift
- ...COSMOPROF SALES ASSOCIATE Job Description: By working at Cosmoprof, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair and we need passionate and talented people...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Pharmacy Customer Service Associate. Be the first to apply!
Related searches
- customer service attendant Cape Girardeau, MO
- airport customer experience specialist Cape Girardeau, MO
- customer support associate Cape Girardeau, MO
- customer service officer Cape Girardeau, MO
- customer order specialist Cape Girardeau, MO
- medical customer service representative Cape Girardeau, MO
- customer service representative csr Cape Girardeau, MO
- customer relations representative Cape Girardeau, MO
- customer relations specialist Cape Girardeau, MO
- customer service representative Cape Girardeau, MO




