Service Desk Attendant

16154BR

FTE: 1.0

Shift: Monday-Friday within clinic hours.

Compensation: $18.32+

Hours Per Week: 40

Weekends: No

Benefit Eligible

Schedule: Weekdays, day shift.

We are seeking a dynamic Rehab Experience Specialist to join our Outpatient Therapy Team. At UnityPoint Health – Meriter Therapy patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work. We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups, that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.

Rehab Experience Specialists (RES) facilitate the functioning of the outpatient therapy clinics in a variety of supportive functions. Daily responsibilities are divided into A, B and C roles. RESs will rotate between all roles, which include, but are not limited to:

• A role: Administrative and clerical support - Preparing patient charts, reviewing therapy orders for accuracy, and monitoring spreadsheets for billing compliance needs.

• B role: Front desk reception, scheduling and patient registration processes. Over the counter sales and payment collection. Patient navigation from point of entry to exit from clinic.

• C role: Organizing, cleaning and prep of patient care areas, complete equipment maintenance requirements, and supply ordering.

• The Float RES will travel between all outpatient therapy clinics to offer support as needed. There will be additional mileage pay if travelling between clinics. Sites include: Deforest, Monona, Central, West and Middleton.

Duties and Responsibilities:

• Work within the context of patient-centered care in an outpatient clinic setting.

• Work collaboratively with therapy team to support exceptional patient experience and outcomes.

• Embrace lifelong learning: willingly receive feedback and learn from team members, seek continual learning opportunities, and share feedback to promote the growth of the team.

• Engage in staff meetings and project groups to support exceptional patient care.

• Remain up to date with clinic operation changes and workflows (review meeting minutes, review email communications, etc.)

• Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.

Join our team of experts and make a difference with UnityPoint Health.

Required Qualifications:

• High School Diploma or equivalent

Preferred Qualifications:

• Previous customer service experience in hospital or healthcare setting.

EEO/M/F/V/D