Senior Manager IS Program Management

Who we are? As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.

Our Culture

• CAP employees make a meaningful difference by partnering with colleagues customers and members on challenging and rewarding work
• CAP provides its employees with an energetic and collaborative work environment and encourage opportunities to further develop their skills—offering reimbursement for educational programs and participation in events that enhance your skills
• We offer a generous compensation and benefits package, 401K, and more -- visit Careers at the CAP for more details

Brief Description

The Senior Manager, IS Program Management holds key responsibility for the program and project management function of the College of American Pathologists. The program management component focuses on identifying opportunities for efficiency gains and key inter-project risks, issues, integrations, dependencies, and solutions to ensure program delivery. Program consists of infrastructure and operations, member-customer, or IS strategy projects. The project management piece combines strategic coordination, tactical leadership, consistent executive, quality control, and completion of specific projects in support of project objectives.

In this role, the Senior Manager, IS Program Management, serves as a member of the IS extended leadership team and is engaged in cross-departmental and cross-divisional initiatives. Information Services enables business competitiveness, operations, and innovation through the efficient and structured use of information and the deployment of information technology capabilities, services, and solutions. The IS division strategy focuses in five areas to: improve service availability and user experience; integrate strategically with the business to deliver desirable and predictable outcomes; provide agile, reliable, and effective systems; focus on enterprise performance; and manage for long term value.

The Senior Manager, IS Program Management leads by example and models the key behavioral and performance attributes that guide the CAP’s employees.

Specific Duties

Primary duties and responsibilities:

Program/Project Management

• Support the CAP’s program/project management standards, processes, and procedures and ensure adherence on all projects
• Contribute to the development, documentation, and maintenance of system processes and procedures
• Assume supervisory accountability for the quality and results of all program projects, regardless of assigned project managers (other staff project manager, or consultant project manager)
• Focus on Programs and Program Management and provide direct project management on some of those projects as agreed with Director
• Manage current project delivery within the program as a continual multi- year delivery cycle
• Provide program governance ensuring all standards, procedures, and oversight to projects
• Serve as a liaison for escalation to senior management and establish and execute a communication plan and cadence for the program
• Ensure that individual program projects have current and accurate cost, resource, and schedule estimates; perform to expectations, and satisfy project requirements related to functionality, user experience, and performance
• Work collaboratively with the Senior Portfolio Manager on development of robust, well documented, and well communicated program and project management standards and procedures
• Identify key inter-project risks, issues, and dependencies, and provide solutions to ensure program delivery continuity. In addition, direct and execute actions to mitigate these risks and resolve issues
• Identify inter-project opportunities that will allow other projects within the program to leverage benefits and enhance improvement of program delivery. These opportunities include scope commonality, resource- driven opportunity, and leveraging other program and project outcomes and efficiencies
• Become a liaison for escalation to senior management. Present major program risks and issues and reconcile conflicting program interests at the Director level and above
• Establish and execute a communication plan and cadence within the program for the following:
  • Project manager – delivery and progress
  • Director level – Program Steering Committee

Strategy

• Understand, support, and contribute to the development and execution of an integrated enterprise-wide, multi-year IS strategic plan

People and Process

• Leading without authority is critical to this role
• Manage matrixed and/or cross-functional teams to deliver services, projects, and/or work assignments in accordance with the CAP and IS division delivery deadlines, quality standards, and business objectives
• Manage communications and coordination with business stakeholders, other IS departments, and third-party providers
• Manage consultants and outsourced vendors applicable to Senior Manager, IS Program Management team projects

Technology

• Understand and manage the technology portfolio required to support the CAP’s business
• Manage and identify ways to foster continuous improvement of the Senior Manager, IS Program Management teams
• Manage technology service delivery to ensure services are reliable, available, and stable, and to minimize service disruptions
• Drive continuous improvement in the provision of technology services

Operations and Service Delivery

• Work with IS Director to prepare capital and expense budgets for the Programs
• Support and align management efforts to the CAP’s commitment to four components of service delivery management: Service management, demand management, performance management, and people management
• Understand business needs and align service offerings to the needs
• Identify, implement, and manage continuous improvement in service delivery effectiveness and quality

Perform other duties as assigned

Knowledge/Skills Required/Preferred

Personal:

• Strong interpersonal, written, and verbal communication skills
• Able to handle multiple assignments simultaneously
• Strong problem-solving capabilities and personal follow-up skills
• Organized work habits
• Strong focus on collaboration, team building, and customer service

Professional:

• Long- and short-range strategy and planning skills
• Strong technical management skills
• Proven people and team management skills in a complex, matrixed environment
• Ability to lead without authority
• Strong vendor management skills including demonstrated management of project consultants and outsourced services
• Personnel management skills

Technical:

• Demonstrated program management skills (project intake, resource demand, planning, and budget management)
• Proven program and project management experience in a matrixed organization
• Understanding of Systems Development Life Cycle (SDLC)
• Familiarity with agile development environment a plus

Education/Experience

Education

• Bachelor’s degree in computer science/business or proven equivalent work required. Advanced degree a plus.

Experience

• Minimum ten years of experience in information technology required
• Five years of project management experience
• Working knowledge and deep understanding of health care and laboratory medicine

Related certifications

• PMP (Project Management Professional) and other certifications relevant to the role are a plus

Additional Criteria

• Weekend and evening work required when necessary
• Travel required when necessary; expected to be less than 10%
• Candidates must reside within 75-miles of Northfield, IL and meet in office requirements.

Salary: $138,000 - $176,000

Equal Opportunity Employer The CAP is an equal opportunity/affirmative action employer, providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, creed, color, religion, sex, gender identity and/or expression, national origin, age, ancestry, disability or genetic information, military status, sexual orientation, marital status, citizenship status, order of protection status, homelessness, or any other characteristic protected by federal law and the applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Applicants have rights under Federal Employment Laws: Family and Medical Leave Act Equal Employment Opportunity Employee Polygraph Protection Act