Revenue Operations Manager

Revenue Operations Manager

Under administrative direction, manages, plans, directs, supervises, and coordinates the activities and operations of the Revenue Division including management of business licensing, utility billing, revenue collection of various fees and taxes, passport processing, dog licensing, and citywide cashiering functions. Monitors and analyzes revenue sources of the City, prepares and reviews various revenue estimates, and provides professional staff assistance to the Deputy Finance Officer in a variety of related assignments, including oversight of compliance, internal controls, and revenue-related customer service operations.

Position Snapshot/A Day in the Life: The Revenue Operations Manager oversees the City's day-to-day revenue operations, including utility billing, cashiering, business licensing, revenue collections, passport services, and other customer-facing functions. A typical day may include supervising and supporting staff, reviewing reconciliations and billing activity, resolving escalated customer or operational issues, monitoring deadlines and internal controls, coordinating with other City departments and outside agencies, and advancing projects that improve revenue processes and service delivery. This position requires the processing of U.S. Passport applications which will require the incumbent to be a U.S. Citizen, 18 years of age or older, and other qualifications outlined in CFR, Title 22, Section 51.22.

Essential Functions

The following functions are typical for this classification. Incumbents may not perform all of the listed functions and/or may be required to perform additional or different functions from those set forth below to address business needs and changing business practices.

• Assumes management responsibility for utility billing, cashiering, tax collection, treasury reporting, and other revenue services and activities; audits and evaluates all money transactions taken in by cashiers ensuring accuracy and transparency in accounting and ledger maintenance.
• Recommends and implements goals, objectives, and practices for providing effective and efficient revenue collection, cash management, and customer service operations.
• Manages and participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends, within Departmental policy, appropriate service, and staffing levels; coordinates and administers policies and procedures.
• Selects, trains, motivates, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies.
• Plans, directs, coordinates, and reviews the work plan for cashiering, cash management, utility billing, business licensing, revenue tracking, and analysis, revenue collections, and various tax programs.
• Oversees the preparation of lien notices and letters regarding delinquencies on various utility or other receivable accounts.
• Meets with staff to identify and resolve problems; assigns work activities, projects, and programs; monitors workflow; and reviews and evaluates work products, methods, and procedures.
• Manages and participates in the development and administration of the annual divisional budget.
• Supervises, audits, and institutes cash controls for division staff.
• Participates in special projects including research of new programs and services, budget analysis and preparation, and feasibility analyses.
• Conducts a variety of organizational studies, investigations, and operational studies; recommends modifications to revenue programs, policies, and procedures as appropriate.
• Analyzes problems, identify alternative solutions, projects consequences of proposed actions, and implements recommendations in support of Finance Department goals; researches, analyzes, and evaluates new service delivery methods, procedures, and techniques.
• Prepares and administers annual Revenue Division budgets; prepares clear, concise, and comprehensive administrative and financial reports; Prepares Treasury Report and other revenue-related documents.
• Supervises and directs the work of the central cashier office in receiving, depositing and disbursing of all monies; directs the work of the utility billing operations, business license, and passport operations; oversees the recording of all receipts, disbursements and special assessments, and financial record maintenance.
• Responds to requests for information and advice other departments, governmental agencies, and the public of City's financial and revenue policies.
• Establishes and maintains cooperative working relationships with those contacted in the course of work.
• Effectively communicate, both verbally and in writing, with a variety of audiences.
• Maintains prompt and regular attendance.
• Exercises sound judgement and attention to detail.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer or as the situation requires.
• This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER. WORKING CONDITIONS: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing documents and reports and data using a computer keyboard. Additionally, the position requires near vision in reading correspondence, statistical data and using a computer, and acute hearing is required when providing phone service and communicating in person.

Experience and Training Guidelines

Knowledge of:

• Operational characteristics, services, and activities of revenue management, utility billing, cashiering, accounting, passport services, and business licensing.
• Principles and practices governing commercial banking relationships, products, and services.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
• Principles and methods of modern accounting and auditing.
• Principles and practices of financial administration including budgeting and reporting.
• Principles and practices of program analysis, and revenue forecasting.
• Modern and complex principles and practices of program development and administration.
• Principles and practices of effective management and supervision.
• Pertinent Federal, State, and local laws, codes, and regulations pertaining to public finance.
• Budgeting methodologies.
• Familiarity with accounting standards, practices, and regulatory requirements.
• Relevant tools, software, and/or technology used within the role.
• Understanding of organizational policies, procedures, and best practices.
• Principles and practices of excellent customer service.
• Safe work practices, OSHA regulations, and workplace health and safety procedures to ensure a safe working environment.

Ability to:

• Supervise, motivate, and train team members effectively.
• Make sound decisions in a timely manner.
• Manage and resolve conflicts or disagreements constructively.
• Use a personal computer, telephone, and other electronic devices, to access information, complete documentation, and communicate effectively.
• Understand and follow both oral and written instructions accurately.
• Identify issues, evaluate data, and implement effective solutions (problem solving).
• Manage multiple priorities and meet deadlines.
• Work collaboratively with others in a team environment.
• Perform tasks accurately and thoroughly, with a focus on quality.

A typical way to obtain this knowledge and ability would be: EXPERIENCE: Five (5) years of professional and progressively responsible revenue management experience, with two (2) years of supervisory or lead level experience. Experience working in a municipal or local government environment is preferred. EDUCATION: Bachelor's degree from an accredited college or university with major coursework in Accounting, Finance, Business Administration, or a related field. LICENSES AND/OR CERTIFICATIONS: None.

Supplemental Information

Incumbents are required to complete a Statement of Economic Interest Form (700 Form) annually and ethics training bi-annually, pursuant to AB 1234.