Logistics Manager

Coyuchi pioneered the luxury organic home textiles category over 30 years ago and continues to lead it — crafting coastal, vintage-inspired bedding, bath, and home goods from 100% certified organic fibers. We operate an omni-channel business across Coyuchi.com, our Point Reyes Station store, and a network of retail partners including premium Dept. Stores alike Bloomingdale’s, Nordstrom, and Anthropologie, Amazon, a network of specialty stores and hospitality accounts. About the Role We are seeking a hands-on, detail-oriented Logistics Manager to own a broad range of day-to-day operational functions across inbound logistics, third-party fulfillment, wholesale onboarding, and supply chain coordination. You will work closely with the Director of Logistics & Operations, serving as the day-to-day US-based point of contact for our overseas logistics team and our 3PL partner. This is a high-ownership role for someone who thrives in a fast-moving environment, takes pride in keeping complex operations running smoothly, and is eager to grow their career in supply chain and operations at a mission-driven brand. What You’re Responsible For 3PL Operations Own the day-to-day operational relationship with our third-party logistics partner, including inventory adjustments, order entry support, and coordination of requests from internal teams. Manage wholesale order fulfillment and retail replenishment through our 3PL, including entry, tracking, and exception handling. Onboard new wholesale vendors with our 3PL— coordinate timelines, communicate retailer requirements, and manage routing guides and compliance documentation. Track and manage KPI’s with our 3PL partner, flag exceptions and work with the Director to resolve recurring issues. Work alongside our customer service team to track and manage shipments from our white glove delivery partners Packaging & Supply Inventory Manage box, tape, poly bag, and other packaging supply inventory — monitor stock levels at the 3PL, coordinate reorders with vendors, and ensure we’re never short on materials. Coordinate with the Director and brand team on packaging changes, new sizes, and design updates as needed. International Logistics Support Serve as the US-based point of contact for our overseas logistics associates, providing answers to day-to-day questions, escalating to the Director as needed, and ensuring continuity during off‑hours. Provide light logistics coordination coverage when overseas associates are offline — including quotes, date changes in Flexport, and basic Flexport order management system tasks. Support the sample shipment process from end to end, coordinating with vendors, internal teams, and freight partners. Track and maintain key logistics and freight data including month-over-month container costs, fuel surcharges, GRI impacts, and carrier performance metrics; surface trends and anomalies on a regular cadence What We’re Looking For 3–5 years of experience in logistics, supply chain, operations, or a related role — with demonstrated experience in both international freight/import and third-party fulfillment (3PL) operations. Working knowledge of international shipping fundamentals — ocean and air freight, freight forwarders, BOLs, customs basics, and inbound supply chain management. Hands‑on experience managing a 3PL or fulfillment partner relationship, including exception handling Experience with wholesale fulfillment, routing guide compliance, and retailer onboarding preferred. Strong written communication — comfortable drafting clear, professional emails and documents that represent the company to external vendors and partners. Highly organized with excellent follow-through; you track multiple open threads across multiple workstreams without anything slipping. Comfortable working across systems and tools; willingness to learn platforms including NetSuite, Flexport and WMS Proactive communicator — flags problems and asks questions early rather than waiting to be asked for status. Calm and steady under shifting priorities; this is a fast-moving, lean team where things change quickly. Ability to work independently and manage your own time across a broad and varied task list. #J-18808-Ljbffr