Customer Representative Associate/Clerk

Job Description Job Description DSV – Customer Service Representative (CSR)
Location: Carteret, NJ
Shift: 2nd Shift
Pay Rate: $22.50/hour
Position Summary
The Customer Service Representative (CSR) is responsible for providing excellent customer support while handling shipping, receiving, and order processing operations within the warehouse environment. This role focuses on building strong relationships with clients by ensuring orders are processed accurately and efficiently.
The CSR will work closely with warehouse operations and other departments to maintain service standards, resolve issues, and support daily logistics operations.
Key Responsibilities
Customer Service & Order Processing
Process and enter customer orders accurately into the system
Run and print shipments from the WMS (Warehouse Management System)
Generate shipping paperwork and customer work orders
Review orders for special requests or instructions
Expedite urgent orders when needed
Trace and track orders for customers
Notify customers regarding shipment activity or delays
Inventory & Reporting
Run stock reports to verify product availability
Assist with inventory-related inquiries
Ensure order accuracy before processing
Communication & Coordination
Follow up with warehouse and operations teams to ensure customer service expectations are met
Work with multiple departments to resolve shipping or receiving issues
Maintain professional communication with customers and internal teams
Billing & Returns
Verify customer accounts for proper invoicing
Handle returned merchandise efficiently
Ensure proper credits are issued to customers when applicable
What DSV Looks For
Strong customer service and communication skills
Experience with data entry and order processing
Warehouse or logistics experience preferred
Experience using WMS systems is a plus
Ability to multitask in a fast-paced environment
Strong attention to detail and organization
About DSV
DSV is a global transportation and logistics company that provides supply chain solutions including warehousing, transportation, freight forwarding, and logistics services. DSV works with customers across multiple industries and focuses on efficient distribution and customer satisfaction worldwide.