Assistant Manager (Illinois)

Assistant Store Manager

The purpose of the Assistant Store Manager is to oversee various responsibilities, including inventory management, associate leadership, and customer engagement. Your ability to make strategic decisions, cultivating a high-performing team, and ensure operations excellence will be critical to our store's success.

Foster a positive and inclusive work environment that promotes teamwork, professionalism, and continuous improvement.

Oversee inventory management, stock replenishment, and merchandise displays to optimize sales and customer satisfaction.

Make impactful decisions related to hiring, coaching, performance management, and terminations for associates under your leadership.

Conduct comprehensive performance reviews for associates reporting to you, identifying areas for development and recognition.

Define expectations for associates and hold them accountable for their roles, fostering a culture of accountability.

Champion exceptional customer service by engaging with customers, addressing inquiries, resolving issues, and enhancing their shopping experience.

Coach and train associates on the customer engagement model, contributing to a high-performing team that consistently delivers exceptional customer experiences.

Address any negative customer experiences by defusing situations and empowering your team to resolve issues effectively.

Regularly update the Store Manager about departmental performance, associate progress, operational efficiencies, and customer feedback.

Ensure that the store operates in accordance with safety regulations, company policies, and industry standards.

Ensure that all operational procedures and processes align with company policies, standards, and legal regulations.

Help drive company initiatives, such as the customer engagement model, RK Visa Card, RK Plus Protection Plan (RKPPP), etc.

Supervise the appropriate procedures for disposing of firearms in all gun transactions when designated.

May be required to conduct regular audits to assess compliance in areas such as sales transactions, cash handling, inventory management, firearm audits and security protocols.

May be required to analyze shrinkage data, identify trends, and implement measures to minimize loss and improve operational efficiency.

Demonstrate the autonomy, independent judgment, and discretion in leading the team to achieve or exceed the goals and strategies of the store.

Participate in cross-training for flexibility in various departments and responsibilities.

Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.

Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.

Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Demonstrate behaviors that exemplify Rural King's Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Perform other duties as assigned.