Tax Examiner I: Income Tax Compliance & Review

Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. Department Information The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful Tips For Applying Applying for a Job with the State of Colorado . What Happens After You Apply. Description Of Job The Colorado Department of Revenue (CDOR) Taxation Division is seeking a detail-oriented and customer-focused professional for the role of Tax Examiner I within the Income Tax Section. The work unit exists to process income and severance tax returns, as well as property tax credit (PTC) applications, by applying business rules to review returns and applications. As an Individual Contributor, you will be responsible for analyzing tax returns and supporting documentation for accounts that the system has identified as needing further review. You will utilize statutes, regulations, policies, and procedures to correct errors, adjust returns, and compare taxpayer data with third-party data. Management and the public will rely on you to resolve disputes resulting from tax delinquencies or reduced refunds, which may include the waiver or adjustment of tax, penalties, and interest. What You'll Do Analyze tax returns, adjustments, assessments, and PTC applications for validity by applying Colorado statutes, Department of Revenue regulations, guidance publications, and unit procedures. Promote voluntary compliance by answering difficult and ambiguous tax inquiries, translating complex tax laws and industry terms into information easily understood by the average taxpayer. De-escalate tensions with difficult or frustrated customers by determining the root cause of their concern, maintaining professional composure, and offering viable alternatives and education. Review accounts and update the system of record to post payments, clear balances, address protests, initiate refunds, and waive or adjust penalties and interest. Evaluate taxpayer-submitted documentation to identify necessary information, filtering out missing or unnecessary data to efficiently resolve specific taxpayer issues and claims. Draft, determine the appropriate template for, and issue specialized correspondence to effectively communicate results, adjustments, or delinquencies to taxpayers. Complete research for identified account issues, make required corrections, and ensure taxpayer account statuses and metrics are accurate and up to date . Residency Requirement Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description Tax Examiner I - H8N1XX Experience

MINIMUM QUALIFICATIONS:

Two (2) years of experience in bookkeeping, technical accounting, tax administration, business, economics, finance, or closely related field as determined by the Department. AND High school diploma or General Education Diploma (GED) OR Education And Experience A combination of related education and/or relevant experience in an occupation related to bookkeeping, technical accounting, tax administration, business, economics, finance, or closely related field equal to two (2) years. Preferred Qualifications The preferred candidate will possess the following: Knowledge working with GenTax Possess income tax knowledge (both state and federal) Strong analytical and problem solving skills Strong communication (both oral and written, and interpersonal skills) Proven ability to interpret and translate complex rules, statutes, policies, or procedures for the general public. Strong attention to detail with the ability to identify missing information or filter out unnecessary data from large document submissions. Experience independently researching issues and referencing policy to make accurate determinations on accounts or applications. Experience drafting professional, clear correspondence or decision letters to customers or stakeholders. Conditions Of Employment With The CDOR Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations. Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To Be Compliant With The New Fleet Vehicle Policy, Motor Vehicle Records (MVRs) Will Be Pulled For Review For Workers Who Have an assigned State fleet vehicle Are required to operate a vehicle as part of the position Utilize a State fleet vehicle as a pool vehicle Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed. Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application. Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. The eligible list established from this posting may be used to fill additional vacancies. Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and " View email address on click.appcast.io " addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email. If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. Appeal Rights An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at View email address on click.appcast.io within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules . Supplemental Information Equity, Diversity, and Inclusion Compliance The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, View email address on click.appcast.io . We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If Not Applying Online, Submit Application To If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to View email address on click.appcast.io by the closing date and time of the application period listed on this announcement. Methods Of Appointment Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. #J-18808-Ljbffr State of Colorado