Manager, Customer Experience

Salary Range $85,420-$113,100

Position Overview

Keep our communities fed.

Our focus is simple but meaningful — from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities.

As a Manager, Customer Experience, you will manage the business side of the relationship with Tier 2 and Tier 3 customers in the region. The Manager is responsible for building working relationships with customers’ senior operational management to achieve high levels of customer satisfaction in relation to the company’s operations and the development of/adherence to standard operating procedures. The Manager contributes to cross-functional teams in the delivery of projects and programs in support of customers’ business objectives, develops cost efficiencies, and brings key stakeholders together to solve problems and eliminate roadblocks. The role works collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and secure alignment and resources to resolve chronic issues. The Manager, Customer Experience may also have Sales Team direct report responsibilities.

Job Description

• Full-Time, On-Site Role

• Location: 91-315 Hanua Street, Kapolei, HI 96707

You will contribute by:

• Monitoring and managing contract renewals and pipeline for Tier 2 and Tier 3 customers.

• Facilitating communication with all stakeholders; effectively communicating with customers to resolve service issues and evaluate requests; preparing and presenting customer presentations to review project scope and progress.

• Monitoring and supporting operational KPI improvement across assigned customers.

• Recommending and implementing cost improvement opportunities.

• Monitoring quarterly and annual contracted volume thresholds and conducting regular performance reviews to maintain compliance.

• Influencing customer decision-making on key improvement initiatives.

• Counseling retail customers on P&L opportunities, including operations, labor, gross margins, merchandising, and advertising.

• Managing new business start-ups after handover from the New Business Development group.

• Coordinating operational planning around key customer events such as holiday planning, grand openings, anniversary sales, and major in-store events.

• Communicating and managing changes in company operational policies and procedures.

• Managing business continuity events.

• Traveling for food shows, meetings, and customer visits, approximately 50%.

We’re searching for candidates with:

• Retail operations expertise, with in-depth knowledge of supply chain strongly preferred.

• Excellent communication skills with the ability to engage effectively across stakeholders.

• Strong analytical skills and business acumen.

• Proven project management capabilities.

• Advanced technical proficiency and computer skills.

• Demonstrated leadership skills with the ability to lead a team and influence cross-functional partners to drive results.

• Willingness and ability to travel frequently.

• 5-7 years of experience in account management, sales in the retail industry.

Environment:

• Office : Office Temperature (65F to 75F)

We offer:

• Weekly Pay

• Benefits available from day 1 (medical, dental, vision, and more)

• Company matched 401k

• PTO and Holiday Pay offered

• Career Progression Opportunities

• Tuition Reimbursement

• Employee Health & Wellness program

• Employee Discounts / Purchasing programs

• Employee Assistance Program

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Qualifications

Bachelor's Degree - Business, Bachelor's Degree - Marketing

Shift

1st Shift (United States of America)

Company

Hawaii Logistics LLC

About Our Company

At Hawaii Logistics, LLC, our people are central to our success. For our business to succeed and grow, we need to help you succeed and grow. Primarily located in Kapolei, HI, we are one of the largest wholesale grocery suppliers on the West Coast, and one of many companies within the C&S Family of Companies. We recognize that team member motivation, productivity, and retention are dependent upon people working in jobs well-suited to their interests. We offer and encourage transfer and promotion opportunities for our current employees.

Hawaii Logistics, LLC   is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.