Dual Hotel Night Auditor

Job Description

Job Description

Charlotte City Center Market: This is a dual branded hotel: AC Marriott and Residence Inn by Marriott

• The AC Hotel offers exclusive benefits to its team members. If you take bus or rail, the hotel provides monthly passes at a reduced rate.
• We also offer our team members a special discounted price for parking your vehicle. Both are bi-weekly deductions based on which one you choose.
• Hourly Incentive Plan based on guest satisfaction. Details of the above will be shared during your interview.

What Makes a McKibbon Hotel Night Auditor? 

The hotel night auditor is the main person to interact with guests during the overnight hours. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home. 

A Day in the Life: 

• Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. 

• You will maintain positive guest relations at all times. 

• Resolve guest complaints and ensure guest satisfaction. 

• Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. 

• Process all guest check-ins and verify registration information with the guest. 

• Restock, organize and process purchases from the lobby guest store.

• Anticipate, manage and process overbooked or 'walked' guests with a professional empathic demeanor.

• Night auditor will accept and record wake-up call requests. 

• Communicate pertinent guest information to designated departments/personnel.  

• Document and communicate shift updates for following shift team members and managers.

• Resolve discrepancies on the room status report with housekeeping. 

• You will train with and learn Food and Beverage operations to fill in as needed. 

• Keep front desk and other area workstations clean, tidy and organized

• Keep front desk, other work areas and guest computer areas stocked with paper, pens and other items as required.

• Shifts may vary by hotel: 10pm - 6am or 11pm - 7am.

Job Requirements: 

• Previous experience working as a front desk agent or in a similar role to work night shift.

• A high school diploma or equivalent vocational training certificate.

• Experience working at a hotel establishment (highly desired). 

• Proficiency with computers.

• Basic math skills.

• Ability to provide excellent customer service and maintain consistent professional demeanor.

• Able to work independently during an overnight shift with no supervision.

• The ability to input and access information in the property management system and/or points-of-sale system. 

• Great verbal and written communication skills.

• Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.