Market Attendant

Description

Our Mission: To fulfill our PROMISE to our employees, members and guests in order to create a reimagined Country Club life.

P assionate - We love what we do and have fun doing it!

R efined - We strive for excellence in our communication.

O wnership - We are proactive and accountable in any task, challenge or opportunity presented to us.

M indful - We are present, patient, and aware so that we can best anticipate the needs of those around us.

I nnovative - We are eager and open to seeking ways to improve Country Club life.

S afe - We take responsibility for creating a safe environment.

E mpathy - Every concern, suggestion, or feedback is a welcomed opportunity to understand the feelings and needs of others.

OVERVIEW: The Market Attendant will serve as a key member of our team, responsible for delivering exceptional customer service while preparing and serving high-quality beverages and food items. Key responsibilities include greeting members and guests, taking orders, and providing product recommendations; expertly crafting coffee and espresso drinks; maintaining a clean and organized workspace, including the coffee station and dining area; and managing inventory levels by monitoring stock and placing orders as needed. The role also involves ensuring compliance with health and safety regulations, handling member transactions accurately, and fostering a welcoming atmosphere that encourages repeat business. Ideal candidates will possess strong communication skills, a passion for coffee culture, and the ability to work efficiently in a fast-paced environment. Previous barista or customer service experience is preferred. Additional responsibilities may include assisting with merchandising and promotional activities to enhance overall market engagement. This position requires flexibility in scheduling, including weekends and holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Beverage Preparation: Skillfully prepare a variety of coffee and tea beverages, smoothies, and snacks following established recipes and presentation standards.
2. Customer Service: Deliver friendly, prompt service to all members and guests, greet them as they arrive, and engage in conversation to enhance their experience.
3. Sales and Promotions: Effectively promote menu items and special promotions to maximize sales and customer interest.
4. Store Operations: Manage daily operations, including opening and closing the coffee stand, keeping a clean and organized workspace, and adhering to health and safety regulations.
5. Inventory Management: Monitor inventory levels, place orders for supplies, and prepare stock for effective merchandise display.
6. Team Collaboration: Work with team members to enhance workflow, share duties, and ensure a collaborative and positive working environment.
7. Customer Feedback: Address customer inquiries and feedback to improve service and product offerings continually.

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Is consistently at work and on time.

• Responds to requests for service and assistance.

• Contributes to building a positive team spirit.

• Treats people with respect.

• Works with integrity and ethically.

• Follows policies and procedures.

• Supports organization's goals and values.

• Adapts to changes in the work environment.

• Follows instructions, responds to management direction.

• Asks for and offers help when needed.

• Includes appropriate people in decision-making process.

• Treats others with respect and consideration regardless of their status or position.

• Demonstrates accuracy and thoroughness.

• Completes work in timely manner.

• Observes safety and security procedures.

• Reports on potentially unsafe conditions.

• Uses equipment and materials properly.

EDUCATION, EXPERIENCE, and TRAINING:

• Previous experience as a barista or in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of coffee and tea preparation techniques is a plus.
• Must be able to work flexible hours, including weekends and holidays

PHYSICAL DEMANDS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must frequently lift and/or move up to 10 pounds, occasionally up to 20 pounds.