Field Service Operations Coordinator

Field Service Operations Coordinator

Aquafinity is seeking a Field Service Operations Coordinator to play a critical role in managing scheduling, logistics, and communication for our field service teams. While our technicians deliver service in the field, this role ensures everything behind the scenes runs smoothly, efficiently, and on time.

If you have experience in service coordination, dispatch, scheduling, or operations support and thrive in a fast-paced environment where attention to detail matters, this is a strong opportunity to grow with a respected, service-driven organization.

Key Responsibilities

• Schedule and coordinate daily, weekly, and long-term service work for Field Service Technicians
• Optimize technician routing and maintain accurate service calendars
• Serve as a primary point of contact for customers, providing scheduling updates and service support
• Coordinate closely with Service, Sales, Accounting, and Field Operations teams
• Manage parts, materials, and job readiness for scheduled service work
• Respond to and coordinate urgent or emergency service requests
• Maintain accurate service records, customer notes, and documentation within CRM/ERP systems
• Communicate scheduling changes clearly to customers and technicians
• Ensure service orders are completed within established timelines
• Generate job status, scheduling, and workload reports as needed
• Review service orders and coordinate with subcontractors or external partners when required
• Adapt quickly to shifting priorities and support overall service operations

What We're Looking For

• Strong organizational and time-management skills
• Ability to manage multiple priorities in a fast-paced service environment
• Clear, professional communication skills (phone, email, internal teams)
• Experience coordinating field service, dispatch, scheduling, or operations workflows
• Comfortable working with technical teams and understanding service scope
• High attention to detail with consistent follow-through
• Proficient in Microsoft Word, Excel, and Outlook

Qualifications

• High school diploma or equivalent required (associate degree preferred)
• 23 years of experience in service coordination, dispatch, operations, or a similar role
• Experience using service management software, CRM, ERP, or scheduling systems preferred

Why Aquafinity?

• Competitive hourly pay
• Stable, full-time role with a growing organization
• Collaborative, team-focused work environment
• Opportunities for professional development and career advancement

If you enjoy being the operational backbone of a high-performing service team and want a role where your organization and coordination skills make a real impact, apply today and join Aquafinity.

Pay Range: USD $26.00 - USD $27.00 /Yr.