Aftermarket Parts Specialist

Compensation: $25-$35/hour, with potential flexibility based on experience Our client is seeking an Aftermarket Parts Specialist to support customers throughout the aftermarket parts and equipment lifecycle. This position goes beyond traditional order entry. The Aftermarket Parts Specialist will work directly with customers to understand parts requirements, research equipment and engineering documentation, identify the correct components, develop quotes, process orders, and coordinate more complex requests through engineering and production. The role is well suited for someone who is resourceful, technically curious, and comfortable asking detailed questions to solve customer needs. Candidates may come from aftermarket parts, technical customer support, engineering support, HVAC, industrial equipment, manufacturing, or an adjacent technical environment. Core Responsibilities Work directly with customers to understand equipment and aftermarket parts requirements and identify the appropriate components or solutions. Research machine records, engineering documentation, drawings, and historical information to address customer requests accurately. Prepare timely parts and project quotes, communicate recommendations to customers, and follow up through the order process. Enter and maintain accurate quotes, orders, parts information, and customer records within internal business systems. Coordinate larger or more complex aftermarket projects through engineering, production, and order fulfillment. Maintain accurate customer engineering files and documentation to support future parts and service inquiries. Build strong customer relationships through responsive, professional phone and written communication. Must-Have Qualifications Experience in aftermarket parts, customer support, technical order management, inside sales, engineering support, HVAC, industrial equipment, manufacturing, or a similar environment, OR relevant education with an interest in developing within a technical aftermarket role. Strong customer communication skills, including professional written communication. Ability to gather information, ask effective follow-up questions, and research technical or customer requirements rather than simply processing orders. Strong organizational and follow-through skills for managing quotes, orders, documentation, and customer requests. Proficiency with Microsoft Office. Ability to collaborate across customer service, engineering, production, assembly, and other internal teams. Comfortable learning technical products, equipment configurations, and parts information in a detailed manufacturing environment. Nice-to-Have Qualifications 1-3+ years of aftermarket parts or technical parts experience. Experience supporting OEM machinery, automated equipment, packaging equipment, HVAC, or other industrial products. Experience with SyteLine. Experience with Salesforce or similar CRM/ERP platforms. Engineering, technical, business, or marketing-related education or experience. This is a fully onsite position in Holland, MI, working closely with aftermarket, engineering, production, and assembly teams. The role involves significant desk-based customer and order support, but it is not intended to be solely transactional. Successful team members are expected to investigate requests, collaborate with technical resources, and take ownership of finding the right solution for the customer. The organization makes a significant investment in training due to the complexity of the equipment and aftermarket environment. Candidates should be interested in developing deep product knowledge and growing within the organization over the long term. Why Join Our Client This position offers an opportunity to build expertise at the intersection of customer service, technical equipment, project coordination, and aftermarket operations. The environment offers exposure to: Aftermarket parts and lifecycle support Custom and automated machinery Technical customer problem-solving Engineering and manufacturing documentationParts quoting and order management Cross-functional project coordination ERP and CRM systems Long-term product and technical training Benefits may include: Medical and dental coverage Life insurance Paid time off Retirement savings plan with company match Benefits eligibility beginning on the first day of employment Professional development and long-term career-growth opportunities Title: Aftermarket Parts Specialist Location: Holland, MI Employment Type: Direct Hire / Full-Time, Hourly Compensation: $25-$35/hour, with potential flexibility based on experience Our client is seeking an Aftermarket Parts Specialist to support customers throughout the aftermarket parts and equipment lifecycle. This position goes beyond traditional order entry. The Aftermarket Parts Specialist will work directly with customers to understand parts requirements, research equipment and engineering documentation, identify the correct components, develop quotes, process orders, and coordinate more complex requests through engineering and production. The role is well suited for someone who is resourceful, technically curious, and comfortable asking detailed questions to solve customer needs. Candidates may come from aftermarket parts, technical customer support, engineering support, HVAC, industrial equipment, manufacturing, or an adjacent technical environment. Core Responsibilities Work directly with customers to understand equipment and aftermarket parts requirements and identify the appropriate components or solutions. Research machine records, engineering documentation, drawings, and historical information to address customer requests accurately. Prepare timely parts and project quotes, communicate recommendations to customers, and follow up through the order process. Enter and maintain accurate quotes, orders, parts information, and customer records within internal business systems. Coordinate larger or more complex aftermarket projects through engineering, production, and order fulfillment. Maintain accurate customer engineering files and documentation to support future parts and service inquiries. Build strong customer relationships through responsive, professional phone and written communication. Must-Have Qualifications Experience in aftermarket parts, customer support, technical order management, inside sales, engineering support, HVAC, industrial equipment, manufacturing, or a similar environment, OR relevant education with an interest in developing within a technical aftermarket role. Strong customer communication skills, including professional written communication. Ability to gather information, ask effective follow-up questions, and research technical or customer requirements rather than simply processing orders. Strong organizational and follow-through skills for managing quotes, orders, documentation, and customer requests.Proficiency with Microsoft Office. Ability to collaborate across customer service, engineering, production, assembly, and other internal teams. Comfortable learning technical products, equipment configurations, and parts information in a detailed manufacturing environment. Nice-to-Have Qualifications 1-3+ years of aftermarket parts or technical parts experience. Experience supporting OEM machinery, automated equipment, packaging equipment, HVAC, or other industrial products. Experience with SyteLine. Experience with Salesforce or similar CRM/ERP platforms. Engineering, technical, business, or marketing-related education or experience. This is a fully onsite position in Holland, MI, working closely with aftermarket, engineering, production, and assembly teams. The role involves significant desk-based customer and order support, but it is not intended to be solely transactional. Successful team members are expected to investigate requests, collaborate with technical resources, and take ownership of finding the right solution for the customer. The organization makes a significant investment in training due to the complexity of the equipment and aftermarket environment. Candidates should be interested in developing deep product knowledge and growing within the organization over the long term. Why Join Our Client This position offers an opportunity to build expertise at the intersection of customer service, technical equipment, project coordination, and aftermarket operations. The environment offers exposure to: Aftermarket parts and lifecycle support Custom and automated machinery Technical customer problem-solving Engineering and manufacturing documentation Parts quoting and order management Cross-functional project coordination ERP and CRM systems Long-term product and technical training Benefits may include: Medical and dental coverage Life insurance Paid time off Retirement savings plan with company match Benefits eligibility beginning on the first day of employment Professional development and long-term career-growth opportunities Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal . Representation Notice For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here ( Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits). #J-18808-Ljbffr