Retail sales associate

Retail Sales Associate

Reports To: Manager, Commercial Operations

Location: Long Beach, California

FLSA Status: Seasonal, Non-Exempt

About Innovation Baseball Partners (IBP): Innovation Baseball Partners (IBP) is an ownership group and operating company focused on building a portfolio of independent minor league baseball teams. We believe in the magic of baseball as a force for goodfostering high-quality baseball and strong community connections through innovation, entertainment, and civic pride. IBP provides resources, scale, and expertise to help each team in our portfolio thrive. Our teams compete in the Pioneer Baseball League, an independent league founded in 1939 that partners with Major League Baseball. This is an exciting opportunity to be part of game day operations for Long Beach's newest professional baseball team. We're looking for energetic, dependable individuals who are passionate about creating an outstanding fan experience.

Position Overview

The Retail Associate Team Store plays a key role in delivering a fun, welcoming, and memorable retail experience for our fans on game days and at other team store events. This position is responsible for sales floor operations, merchandise presentation, inventory support, and delivering outstanding customer service. Associates will represent the team's brand and serve as ambassadors for the team's identity and culture. This is a fast-paced, customer-facing role that requires strong communication skills, retail awareness, and a team-first mindset.

Key Responsibilities

• Greet fans warmly and create a positive, brand-aligned shopping experience
• Assist customers in finding merchandise, sizing, and gift selections
• Process transactions accurately using point-of-sale (POS) systems, including cash, card, and mobile payments
• Answer product questions and make recommendations to drive sales
• Handle exchanges, returns, and customer concerns in a professional, solutions-oriented manner

• Maintain an organized, visually appealing sales floor throughout the event
• Restock shelves, racks, and displays during and after games
• Ensure merchandise is properly tagged, sized, and presented according to team store standards
• Assist with receiving, counting, and organizing incoming inventory
• Support physical inventory counts as needed

• Assist with pre-game setup of the team store, including display staging and signage
• Perform post-game breakdown and secure merchandise, cash drawers, and equipment
• Maintain a clean and organized store environment throughout all operations

• Serve as a knowledgeable ambassador for Long Beach Coast merchandise and team identity
• Support promotional activities, giveaway distribution, and in-game retail pop-ups as needed
• Collaborate with game day operations staff to ensure a seamless fan experience across the venue

• Perform other duties as assigned by the Store Lead or operations staff
• Be flexible and ready to support adjacent game day needs during high-traffic periods

Qualifications

• Strong customer service and communication skills
• Ability to work in a fast-paced, team-oriented environment
• Positive attitude and genuine enthusiasm for the fan experience
• Reliable and punctual with a strong work ethic
• Ability to stand for extended periods, lift up to 30 lbs, and work outdoors
• Must be available for home games and select stadium events from May through September, including evenings, weekends, and holidays

Preferred Attributes

• Interest in live events, entertainment, or baseball
• Ability to remain calm and professional in high-traffic situations
• Prior retail, sales, or customer service experience
• Familiarity with point-of-sale systems or cash handling

Compensation

Hourly Rate: $16.90

Schedule Requirements: Must be available for all home games and select stadium events from May through September, including evenings, weekends, and holidays.