Field Service Representative

Job Title

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we're delivering reliable water and wastewater services to our communities. If you're looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

Essential Duties

• Installs, removes, and maintains meters, remote reading devices and various protective devices at the service location.
• Receives and processes work orders and email using a tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries. Meets with customer and resolves issues as needed. Activities include performing service leak checks, pressure checks, reading meters and other tasks as needed.
• Posts termination and other customer notices in accordance with departmental policies and procedures.
• Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• Performs Utility Worker duties as assigned.
• Responds to after hours calls for emergency and non-emergency situations as required. Available for scheduled overtime.
• Assists with other tasks or projects as assigned.

Qualifications

• High school diploma or GED
• A valid US Driver's license
• A class E Distribution license issued by the PA DEP or obtain one within 2 years as specified by the bargaining unit agreement.
• Obtain a Class A Commercial Driver's License (CDL) within 9 months of hire or promotion into the position.
• Meet the physical requirements for the position

Knowledge, Skills and Abilities

• Ability to use a tablet or computer to receive and process work assignments
• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to work effectively in a team fostered multi-tasking environment

Working Conditions/Physical Demands

• May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases and/or poor ventilation atmospheric conditions.
• Must be able to lift and carry up to 75 lbs.
• See, hear, talk, and perform tasks requiring manual dexterity.
• Operate standard office equipment
• Working conditions includes travel to work sites of Essential Utilities and/or other customers
• Must be available for emergency work after regular working hours and weekends and for scheduled overtime