Care Navigator

Curana Health Care Navigator At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adultsand we're looking for passionate people to help us do it. As a national leader in value-based care, we offer senior living communities and skilled nursing facilities a wide range of solutions (including on-site primary care services, Accountable Care Organizations, and Medicare Advantage Special Needs Plans) proven to enhance health outcomes, streamline operations, and create new financial opportunities. Founded in 2021, we've grown quicklynow serving 200,000+ seniors in 1,500+ communities across 32 states. Our team includes more than 1,000 clinicians alongside care coordinators, analysts, operators, and professionals from all backgrounds, all working together to deliver high-quality, proactive solutions for senior living operators and those they care for. If you're looking to make a meaningful impact on the senior healthcare landscape, you're in the right placeand we look forward to working with you. Essential Duties & Responsibilities Patient Support Address patient and durable power of attorney (DPOA) inquiries via telephone. Respond to patient or caregiver messages received via the Curana Patient Portal. Assist patients with scheduling follow-up appointments with Curana Providers or specialists. Provider Support Manage electronic health records (EHR) and ensure accurate and up-to-date patient records. Coordinate documents needed for review or signature by a provider. Facilitate provider orders and escalate findings. Maintain patient rosters for patients enrolled in Advanced Primary Care Management (APCM) and Guiding an Improved Dementia Experience (GUIDE) Support Provider scheduling. Assists with prior authorizations. Obtains patient records and diagnostic test results. Communication Support Answer and manage incoming calls professionally and courteously. Collaborate with the Curana Interdisciplinary Care Team to ensure seamless communication within our health network. Other duties as assigned Qualifications Required Education and Experience High school diploma or equivalent. 1+ years of experience working in a medical office, Senior Living Community engagement, or other related fields 1+ years of experience in Electronic Health Record (EHR) documentation or other practice management tools. Required Skills Extensive understanding of medical terminology. Ability to interpret medical records, lab results, and appointment notes. Equipped with the basic knowledge of reviewing patient screening tools and the ability to identify changes over time. Ability to work in an environment that is free of distractions. Excellent organizational and time management skills with the ability to prioritize tasks. Skilled at handling multiple tasks simultaneously. Proficient computer skills and ability to adapt to various technology platforms Preferred Education and Experience Prior experience with virtual triage. Bilingual or multilingual communication skills. Travel Requirements: 100% remote position requiring a reliable high-speed internet connection.