Service Advocate

Job Description

Job Description

Our Story started more than 60 years ago when eight employees from Coors Brewery established the Coors Credit Union. Throughout the past six decades, membership expanded as products and services were introduced with a focus on delivering first-class financial solutions.

On Tap Credit Union was born from this rich heritage in 2017 when we changed the name from Coors Credit Union, to include all beer manufacturers, employees and enthusiasts. In fact, On Tap Credit Union now serves members who live in surrounding Colorado areas and enjoy beer and the Colorado lifestyle. Our primary goals are to be more inclusive while preserving our heritage embracing quality, enhance our attention to detail and commit to the communities where we live.

Who We Are

We are not the 800-pound gorilla in the credit union universe, nor do we want to be. We are a robust financial institution with a paramount vision to craft financial opportunities and bring the dream of the Colorado lifestyle to every member of our community. No matter what our members’ next adventure may be, we want to help them get there.

And today, we invite you to apply for our Service Advocate (Teller) opportunity.

Important Skills and Traits for this Role:

• Bring out the best in us. You’ll help perpetuate our KEG of Excellence -- Kindness, Elegance and Genuineness to everyone who proudly promotes our brand now and tomorrow.
• Maintain a solid understanding of products and services.
• Exhibit focus, persistence, a positive outlook, and discipline.
• Rock-solid communication and organizational skills.
• Effectively work independently and in a team environment.
• Maintain productive partnerships across all levels of the organization.
• Set high standards of performance, quality, and accountability for yourself.
• Adhere to all applicable state and federal regulations.

What You’ll Do

Provide paramount member service by processing efficient and accurate transactions. Assist members with account and loan-related service requests. Possess a clear understanding of advocacy-based referrals by conducting high-level customer service.

What That Means

• Process transactions with the utmost timeliness and accuracy (deposits, withdrawals, transfers, loan payments, cashier’s checks and other services.)
• Process member requests such as wires, automatic transfers, notaries, etc.
• Effectively manage member traffic flow in the branch.
• Identify opportunities for continued financial success by referring our service partners.
• Resolve and/or appropriately escalate member concerns.
• Maintain the member’s trust through honesty, commitment, information protection, and respect.
• Tactfully question and actively listen to identify, then determine specific member needs.
• Successfully work, interact, and be fully engaged in a team environment.

Qualifications:

• High school diploma or GED
• Minimum of one year of cash handling experience
• Experience in a financial institution or similar environment, preferred
• Previous sales or customer service skills & experience, required
• Regular and predictable attendance is a must!

Compensation:

• $20.00 - $22.00 per hour

Final base pay will be commensurate with candidate experience and qualifications.

Here’s What’s in it for You:

• Growth and Development. Your input & influence could be invaluable in the department’s development & success. Are you up for that challenge?
• Benefits Worth a Double-Take. Besides medical, dental, and vision coverage, we’ve got PTO (paid time off) and financial loan programs to help you achieve your next adventure. And your birthday? We consider this a holiday too and give you a day off to celebrate!
• 401k Perk. We’ll jump-start your savings by matching your contributions (100% of the first 5% you invest). Those match dollars are pre-taxed and 100% vested the month following your date of hire.
• Dress Code Extraordinaire. We’ve implemented a casual-dress work environment which includes On Tap branded gear, along with the option of beer gear to showcase our beer heritage and brewery partners. As a bonus, we also give clothing stipends to help you fill your closet.
• Wellness Center. Deeply discounted at only $5.00 per month, you’ll have access to a state-of-the-art workout facility including daily fitness classes like spinning and yoga.
• Make the Grade. On Tap believes in supporting our employees by offering regular career coaching and underwriting 75% of your education expenses up to $2,500 each year after one full year of employment.
• Co-workers. They are pretty cool, really like their jobs, embrace collaboration, ensure our members take center-stage and are life-long learners.

So that’s our story . Interested? Then start your application. Tell us your story and we will be accepting applications through October 15, 2024.

On Tap Credit Union is proud to be an Equal Opportunity Employer who provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.