FRONT OFFICE SUPERVISOR

Front Office Supervisor

Prior Hilton experience is strongly preferred.

What will you be doing most days?

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay

Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow

Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity

Anticipate guests' needs and go out of your way to maximize the guest experience

Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests

Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures

Maintain proficient administration of the hotel's electronic reservation system

Maintain compliance with hotel safety programs and procedures, including emergency and security systems

Ensure that all required documentation (daily reports, checklists, etc.) are completed in a timely manner

What are the requirements for this position?

You have 2+ years' experience working in a front desk/receptionist type role

You love working with people and will go above and beyond for each guests' needs

You work well with others and enjoying working and being part of a team

You have excellent oral, written, and interpersonal communication skills

You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Physical Requirements for this Position

This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Travel Requirements

This position would require little to no travel outside the property and surrounding area.

This property is managed by OTO Development.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States.

OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.

Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.