Employment Services Operations Manager

Indiana

The Employment Services Operations Manager serves within the Indiana Department of Workforce Development's Service Delivery and Field Operations Division, overseeing the delivery of WIOA Title III Employment Services and related programs to meet federal requirements and program goals. The role requires strategic planning expertise, policy development, budget management, and technical assistance to guide performance improvement and issue resolution. This position leads a team and serves as the Subject Matter Expert for applicable workforce programs.
Key qualifications

10+ years of experience in workforce programs or similar operations management role
Mastery-level knowledge of program subject matter and federal/state employment laws
Strong strategic planning and financial analysis skills including budget and grants management
Ability to develop and implement policies, analyze operations, and manage performance metrics
Experience recruiting, supervising, and providing feedback to employees
Demonstrated ability to work effectively with diverse stakeholders and present to executive leadership

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Vacancy posted 1 day ago

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