Administrative Manager

Job Title: Administrative Manager

Reports to: Head of US Fulfillment

Job Location: Whitestown, IN

Job Status: Exempt, Full Time

About SHEIN

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 160 countries. Founded in 2012, SHEIN has nearly 18,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles.

In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

At SHEIN, our culture is driven by our core values: Customer First, Take Ownership, Deliver Results, Make Change, and Celebrate Diversity. These are not just words, they are the principles that guide our work as we strive to meet the needs of our customers around the world.

Position Summary

As the Administrative Manager, you will oversee a team of office assistants, ensure seamless operations across the organization, and collaborate with various departments and external vendors to maintain optimal office functionality. You will also take an active role in developing policies and reviewing basic contracts to support organizational compliance and success.

Job Responsibilities

• Serving as the liaison between executives and internal/external partners
• Lead, mentor, and provide direction to a team of office assistants, fostering a collaborative and productive work environment.
• Partner with other departments across the organization to support operational alignment and achieve overarching business goals.
• Manage relationships with external vendors and service providers (e.g., office supplies, contractors) to ensure quality and cost-effectiveness.
• Oversee cross-functional administrative projects, ensuring timely completion, within budget and according to organizational goals.
• Provide scheduling, calendar management, and travel arrangement assistance for key executives or leadership.
• Assist in reviewing and maintaining basic vendor agreements and contracts within the scope of office operations. Draft, revise, and implement office policies to enhance workplace efficiency and compliance.
• Direct and optimize daily office operations, including supplies management, office space allocation, compliance adherence, and budget oversight.
• Identify gaps in administrative workflows and implement solutions to drive greater organizational efficiency.
• Plan and coordinate meetings, events, and company initiatives across teams and departments.
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Developing, reviewing, and improving administrative systems, policies, and procedures.

Job Requirements

• Minimum 6+ years of combined experience in project management, executive assistance, administrative operations, or equivalent roles.
• Bilingual in Chinese and English is required.
• Bachelor’s degree in business administration, management, or a related field.
• Proven experience leading and managing a team in a professional setting.
• Experience working with external vendors, managing contracts, or overseeing service agreements.
• Proficiency in office software suites (e.g., Microsoft Office, Google Workspace) and project management tools (e.g., Asana, Trello, or similar).
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Ability to plan for and keep track of multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Exceptional leadership and time, task, and resource management skills.
• Strong leadership abilities with a team-focused and solutions-oriented approach.

Benefits and Culture

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) Savings Plan with discretionary company match and access to a financial advisor
• Vacation, paid holidays, floating holidays, and sick days
• Employee discounts
• Free weekly catered lunch
• Free swag giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

SHEIN is an equal opportunity employer committed to a diverse workplace environment.