Loaner Vehicle Coordinator

$20 per hour

Basil Family Dealerships

Description

Basil Family Dealerships is looking for a Loaner Vehicle Coordinator to join our family-like work environment!
Come join the Basil family, a company that truly cares and appreciates their team!

Position: Loaner Vehicle Coordinator
The loaner vehicle coordinator is responsible for coordinating the dealership's loaner and courtesy vehicle program, ensuring smooth and efficient customer transportation while maintaining our high standards of service. This role requires a detail-oriented, customer-focused individual who enjoys a fast-paced environment and values teamwork.

Location: Multiple locations- Buffalo, NY

Schedule: Monday-Friday
Pay: $ 20/hr

What You'll Do:

Track and coordinate a fleet of courtesy transportation vehicles including cars, SUVs, and light trucks
Monitor vehicle condition, including cleanliness and inspect for damage pre and post customer use
Complete loaner agreements and ensure proper documentation is signed and filed
Monitor vehicle to reach but not exceed manufacturer team and mileage limits
Communicate with the service team to anticipate customer needs and coordinate timely vehicle availability
Arrange concierge drop off and pick up remotely for customer convenience
Answer phones for the service department
Schedule appointments for service as needed, and coordinate the rental need
Ensure all insurance, registration and safety documentation is up to date
Provide excellent customer service with a warm, friendly attitude
Assist with other service department tasks as needed

Requirements

What we're looking for:

Prior customer service in a fast-paced environment
Prior dealership experience preferred
Excellent organizational and communication skills
Comfortable using computer systems and managing schedules
Ability to remain calm under pressure and manage multiple priorities
A team player who thrives in a people-first environment
Professional appearance with strong work ethic
Valid Driver's License and clean driving record required

Apply

Vacancy posted 3 days ago

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