Inside Sales Assistant

We are seeking a dedicated and dynamic Inside Sales Assistant to join a growing team. In this role, you will bridge the sales and customer service operations by streamlining order processing, handling payment transactions, and partnering directly with outside sales personnel.

The ideal candidate is detail-oriented, customer-focused, and possesses top-tier communication and problem-solving skills. If you thrive in a fast-paced environment and take pride in providing exceptional phone and email support while collaborating across departments to deliver a seamless customer experience, we want to hear from you!

salary: $19.95 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Guide customers through product selection by delivering accurate, tailored product insights.

• Manage end-to-end order entry, prioritizing accuracy, payment processing, and timely dispatch.

• Conduct proactive follow-ups to verify smooth delivery and complete customer satisfaction.

• Deliver high-touch, empathetic support across email and phone channels to address questions and resolve concerns.

• Troubleshoot complex customer issues swiftly and professionally to maintain retention and trust.

• Partner with Account Managers and outside sales reps by drafting orders, managing administrative tasks, and removing operational friction.

• Act as a reliable knowledge source for inventory availability, custom pricing, and shipping timelines.

• Work hand-in-hand with warehouse, shipping, and billing teams to guarantee flawless order fulfillment.

• Facilitate clear internal communication to address special requests and resolve cross-functional bottlenecks rapidly.

• Actively gather customer feedback to identify opportunities that elevate the overall client journey.

• Execute key administrative duties as required to keep sales and service operations running smoothly.

• Propose smart refinements to internal workflows to drive operational efficiency and service quality.

• Serve as the dedicated voice of the customer within the organization, ensuring inquiries are addressed promptly.

Skills

• SAP
• Sales Support
• Scheduling Appointments
• CRM (1 year of experience is required)
• Handling Confidential Information
• Organizational Skills

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.