Branch Support Specialist (Customer Service) M-F 8am-5pm

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. The anticipated salary range for this position is $19.60- $22.00 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location. Branch Support Specialist About the Role If you believe healthcare should feel human, this role puts you right at the center of that mission. Our Branch Support Specialists are often the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you deliver thoughtful, responsive service during moments that truly matter. Why this Branch Support Specialist Role is Different In this role, you take ownership of the full experience, helping coordinate timely equipment delivery, navigating insurance coverage, and ensuring each patient feels supported every step of the way. This isn’t just about managing logistics. It’s about making sure someone’s recovery journey is smoother because you were there to guide it. Key Highlights Stable schedule with flexibility Career growth opportunities Supportive leadership Schedule Monday–Friday, 8:00 AM–5:00 PM Salary Range $19.60- $22.00 per hour. Pay varies based on experience, skills, and location What You’ll Do Serve as the first point of contact for patients arriving at the branch, creating a welcoming and supportive experience Answer inbound calls, provide clear information, and resolve common questions or concerns Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care Proactively follow up with patients to confirm satisfaction and address any outstanding needs Test equipment functionality as needed to ensure quality and readiness Contribute to overall branch success by supporting additional responsibilities as assigned Required High school diploma or equivalent At least one‑year of related work experience English reading, writing, and speaking skills Top Attributes for Success Willingness to learn Dependability Adaptability Strong customer service and bedside manner Intermediate computer skills Time management Effective communication in person, on the phone, and electronically Why You’ll Love Working Here You make a meaningful impact on patients' lives Supportive team environment Transparent and hands‑on leadership Predictable schedule with some flexibility Training and development opportunities Independent work with strong team support Education and/or Experience At least two years’ experience in an office environment, healthcare setting or call center Experience utilizing multi‑line phone‑system Physical Demands The role requires frequent use of the hands to write, type, handle documents, and operate computers, phones, and handheld devices. Employees must regularly read documents clearly and write neatly and accurately while engaging in constant talking and hearing. The position involves varied physical movements, including sitting, standing, walking, reaching, kneeling, stooping, and crouching. It also requires both close and distance vision. Occasionally, the employee may need to stand, lift, push, or pull items weighing between 10 and 40 pounds. Work Environment Work is performed in an office setting with exposure to moderate noise and indoor fluorescent lighting. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness. Medical, dental, and vision care coverage Paid time off plan 401(k) Plan Flexible Spending Accounts Basic life insurance Short‑and long‑term disability coverage Accident insurance Teammate Assistance Program Paid parental leave Domestic partner benefits Mental, physical, and financial well‑being programs Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. #J-18808-Ljbffr Accendra Health