Customer Service Representative / Dispatcher

divh2Customer Service / Dispatcher/h2pAt Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction./ppThe Customer Service / Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time./ppCustomer Service / Dispatcher Benefits | What We Offer/pulliBonus Opportunities/liliMedical Benefits/liliPaid Sick Days / Holidays/liliCompany Gatherings/liliRecognition Rewards/liliPositive Team Atmosphere/li/ulpCustomer Service / Dispatcher Responsibilities | What Youll Be Doing/pulliEffectively manage incoming calls/liliIdentify and assess customers needs to achieve satisfaction/liliBuild sustainable relationships of trust through open and interactive communication/liliProvide accurate, valid, and complete information by using the right methods/tools/liliMeet personal/team sales targets and call handling quotas/liliSchedule communicate with technicians to meet customer requirements/liliAssign work orders based on priority to the available workforce/liliHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution/liliKeep records of customer interactions, process customer accounts, and file documents/liliFollow communication procedures, guidelines, and policies/liliGo the extra mile to engage customers/li/ulpCustomer Service / Dispatcher Qualifications | What You Bring/pulliStrong phone contact handling skills and active listening/liliCustomer orientation and ability to adapt/respond to different types of customers/liliExcellent communication skills/liliAbility to multi-task, prioritize, and manage time effectively/li/ulp*Each location is independently owned and operated/p/div