Pharmacy Refill Technician

Pharmacy Refill Technician

As a Pharmacy Refill Technician, you will play an important role in supporting patients throughout their medication journey by coordinating prescription refills, conducting adherence outreach, and helping ensure patients have timely access to their medications. You will communicate directly with patients, providers, pharmacists, and insurance companies to resolve medication-related issues, support refill requests, and promote continuity of care.

Location: Elkridge, MD

Schedule: Full-time onsite Monday through Friday.

What You'll Get

• Competitive compensation
• Medical, dental, and vision insurance starting day one
• 401(k) with company match
• 4 weeks PTO and 8 paid holidays, 2 additional floating holidays
• Paid parental leave and disability benefits
• Career growth and professional development opportunities
• Employee wellness programs and resource groups

As a Pharmacy Refill Technician, You Will

• Coordinate prescription refill requests and medication renewals.
• Conduct outbound calls to patients regarding refills, adherence, and medication needs.
• Assist patients with prescription-related questions and route clinical concerns appropriately.
• Work collaboratively with pharmacists, providers, and clinic staff to support patient care.
• Identify and help resolve insurance, prior authorization, or medication access challenges.
• Maintain accurate patient documentation and records within pharmacy systems.
• Provide exceptional customer service while handling a high volume of patient interactions.
• Support operational workflows to ensure timely prescription processing and delivery.

What You Need

• Active Pharmacy Technician registration in the state of employment required.
• National Pharmacy Technician Certification (CPhT or ExCPT) required.
• High school diploma or GED required.
• Minimum of 1+ years of Pharmacy Technician experience required; 3-5 years preferred.
• Strong communication and customer service skills.
• Ability to build rapport with patients and healthcare professionals.
• Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of pharmacy operations, prescription processing, and insurance requirements.
• Commitment to improving the patient experience and supporting medication adherence.

Job Salary:

This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current pay range for this position is $24.00 per hour to $26.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.

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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Shields Health Solutions is committed to providing an inclusive hiring experience; if you need assistance or accommodation during the application or interview process, please email View email address on click.appcast.io.