CHIEF Executive Officer

Student CEO (SCEO) - MOUNT SAINT MARY'S UNIVERSITYEmmitsburg, MDAccepting applications for Fall 2026 and future semesters!Reports to: Operations LeadClassification: Full-time, seasonalFLSA Status: Non-ExemptPay Type: HourlyScope: 1 cafeLocation: In-person at assigned cafeJob Summary: The Student CEO leads all aspects of a Saxbys cafe operation while gaining real-world entrepreneurial experience through Saxbys' Experiential Learning Platform. This role provides undergraduate students with unparalleled ownership of a business while developing leadership skills across team development, community engagement, and financial management.What You Will OwnTeam Development: Build and lead a high-performing team of peers through effective recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys' values and culture.Community Leadership: Establish the cafe as a community cornerstone through exceptional hospitality, meaningful partnerships, and impactful initiatives that demonstrate Saxbys' commitment to making life better.Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys' high standards for product quality and guest experience.Brand Representation: Serve as the face of Saxbys on campus, effectively communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.Who You Will SupportOperations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to continuously improve operations.Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales.Recruiting Team: Assist in identifying, recruiting, and developing talent for both cafe positions and future Student CEO succession planning.Who You Will SuperviseThis position will supervise around 25 direct reports depending on the size of the cafe that semesterWhat Success Looks LikeCafe achieves or exceeds budgeted revenue targetsCafe operates at or above budgeted Net Operating Income30%+ of cafe staff are developed into Team LeadsGuest satisfaction metrics consistently above 4.5/5Where You ExcelConfident CommunicatorDeveloper of Individual ContributorsMaster of PrioritizationAdaptable to ChangeAutonomous Problem SolvingFinancial AcumenWhat You Have DoneCompleted at least one year of undergraduate studiesPrior Saxbys cafe experience preferredDemonstrated leadership experience in academic, professional, or volunteer settingsExperience in customer service, hospitality, or retail preferredWhat is RequiredSupport, exhibit, and promote Saxbys Mission and Core Values in all daily activities.Must be an undergraduate student of the partner organization in good academic standingAbility to work 30-40 hours per week during cafe operating hoursPhysical requirements:Able to stand, walk, and smile for extended periods of timeAble to stoop and kneelPush, pull, lift or carry up to 35 lbsAscend or descend ladders, stairs, ramps