Dispatch Support Specialist at Advantage Heating & Air

Job Description

Job Description

Position Overview

We are seeking a highly organized and proactive Dispatch Support Specialist to assist in coordinating daily operations between technicians, customers, and office staff. This role ensures that jobs run smoothly, schedules stay optimized, and all job data is accurate and up to date.

You will work closely with dispatch, technicians, and leadership to keep the day moving efficiently while maintaining a high level of customer communication and internal organization.

• Assist in building and adjusting daily technician schedules

• Monitor job progress and help keep routes efficient and on time

• Reassign, reschedule, or adjust calls as needed throughout the day

• Support dispatch in maximizing technician productivity and minimizing downtime

• Communicate with field technicians regarding job details, updates, and next calls

• Ensure technicians have accurate job information, including notes, history, and scope

• Help troubleshoot scheduling conflicts or gaps in real time

• Act as a bridge between field and office when issues arise

• Confirm appointments and communicate arrival windows

• Notify customers of delays, schedule changes, or technician updates

• Assist in booking jobs when needed

• Provide a professional and helpful experience on every interaction

• Ensure all jobs are properly updated in ServiceTitan

• Review job notes, tags, and statuses for accuracy and completeness

• Help maintain clean, consistent data for reporting, payroll, and follow-up

• Identify missing or incorrect information and resolve it quickly

• Identify scheduling inefficiencies and recommend improvements

• Help prioritize calls based on urgency, membership status, and job type

• Support workflow improvements across service, maintenance, and install

• Assist with special projects, reporting, or process improvements as needed

• Strong organizational and multitasking skills

• Excellent communication (phone, text, and internal team communication)

• Ability to stay calm and problem-solve in a fast-paced environment

• Comfortable using computers, multiple tabs, and CRM systems (experience with ServiceTitan is a plus)

• Dispatch, scheduling, or administrative experience preferred

• Smooth, efficient daily schedules with minimal gaps or delays

• Clear, consistent communication between office, technicians, and customers

• Accurate and complete job records

• Quick problem-solving when issues arise during the day

• Technicians staying productive and on track

Dispatch Support is the control center of daily operations . Your ability to keep schedules tight, communication clear, and data accurate directly impacts technician efficiency, customer satisfaction, and overall company performance.