Agent's Assistant - State Farm Agent Team Member

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.

Inside Customer Support Representative

Ngoc Phung - State Farm Agent is seeking a motivated Inside Customer Support Representative. Vietnamese English bilingual skills are highly valued to better serve our diverse client base. Part time and Full time candidates, college students are encouraged to join with office hour from Monday to Friday.

Responsibilities:

• Provide knowledgeable support on insurance policies, coverage options, claims, and billing inquiries
• Build and maintain strong customer relationships, including assisting Vietnamese-speaking clients
• Support insurance agents with policy management and customer service tasks
• Conduct needs-based conversations to help customers understand insurance options
• Accurately maintain records and documentation in agency systems

Qualifications:

• Fluent in Vietnamese and English (written and spoken)
• Strong communication and customer service skills
• Detail-oriented with ability to manage multiple priorities
• Motivated to meet goals and contribute to agency growth

Compensation & Benefits:

• Performance-based bonuses and commission opportunities
• Paid time off (vacation, personal, and sick days)
• Professional development and advancement opportunities

Schedule:

• Part time and Full-time position with standard office hours Monday to Friday.

Compensation: $19.00 - $23.00 per hour

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Santa Ana.
• We currently have 6 team members at our agency.
• Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, and New Agent Program Qualifier
• Additional languages spoken: Spanish and Vietnamese

We Look Forward To Speaking With You!

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.