Customer Service Associate, Center Township, PA

Job Description

Job Description

CUSTOMER SERVICE ASSOCIATE

Center Township, PA

Full-Time | Monday - Friday, 8:00 a.m. - 5:00 p.m.
Flexible work arrangements available following training

Help Customers Succeed. Solving Problems. Make an Impact.

ARDEX Americas ( part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

We are seeking a CUSTOMER SERVICE ASSOCIATE to join our team at our corporate headquarters located at 400 Ardex Park Drive, Center Township, PA 15001.

When you join ARDEX, you'll benefit from:

• The opportunity to support customers across North America and Latin America
• A collaborative team environment where your ideas and contributions matter
• Meaningful responsibility and ownership of customer relationships
• Exposure to multiple areas of the business including sales, logistics, operations, and finance

What You'll Do

• Respond to customer inquiries promptly and professionally
• Process customer orders and assist with invoicing
• Coordinate with Sales, Operations, Logistics, and Finance teams
• Help track shipments and resolve delivery questions
• Build real relationships with customers across the U.S., Canada, and Latin America

What You'll Bring

• Have a positive, can-do attitude and enjoy helping people
• Are eager to learn and grow in a professional office environment
• Are comfortable with computers - Microsoft Office, email, and general tech skills
• Show up reliably, pay attention to detail, and take ownership of your work
• Want a career path, not just a job - this role opens doors into sales, logistics, operations, and finance

Benefits:

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid Parental Leave to support growing families
• 401(k) with Company Match to help you save for retirement
• Medical, Dental, and Vision Insurance (effective the 1st of the month after hire )
• Company-paid Disability, Life, and AD&D Insurance and Travel Assistance
• Wellness Programs , including Telehealth and an Employee Assistance Program (EAP)
• Tuition Assistance for Associate’s and Bachelor’s degrees
• Discounted Gym Memberships to support your fitness goals
• Optional coverage for Pet Insurance, Group Accident, ID Theft, Legal Insurance , and more!
• Scenic corporate offices with free parking and woodland walking trails!

Be part of the team that’s Building Tomorrow

ARDEX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.