Service Inside Sales

OverviewAre you a strong communicator who's detail-oriented, organized, and persistent? Do you enjoy solving problems, building relationships, and keeping projects moving forward? If so, you might be the next person to join our growing team at Encore Fire Protection!We're looking for someone to step into the role of Service Inside Sales, where you'll help our customers stay safe and code-compliant by quoting and selling fire sprinkler system repairs and service contracts. This role blends technical review, internal collaboration, and customer communication—perfect for someone who thrives in a fast-paced environment and enjoys working with both people and process.What You'll Do:You'll work closely with both customers and internal teams to deliver clear, accurate proposals and help resolve fire sprinkler deficiencies. You'll be paired with an outside sales executive and serve as a key point of contact for quoting, documentation, and customer follow-up. In this role, you will:Review inspection reports and deficiency documentation to identify required repairs for fire sprinkler systemsPrepare and send quotes and proposals for sprinkler service work and recurring maintenance contractsCommunicate with customers by phone and email to provide updates, clarify scope, and answer questionsPartner with Operations and other departments to ensure a smooth handoff and seamless service deliveryTrack contract renewals, maintain accurate records, and assist with follow-ups and documentationAbout 70% of your time will be spent in the office managing these responsibilities. The other 30% will be spent in the field—meeting customers face-to-face, building rapport, and surveying sprinkler systems to ensure your recommendations are accurate and tailored to their needs.What We're Looking For:We're seeking someone who is technically curious and customer-focused, with the drive to learn and grow within the fire protection industry. The ideal candidate will have:Sales or estimating experience, ideally in a service-oriented or construction-related fieldStrong attention to detail and time management skills to juggle multiple deadlinesTechnical curiosity—you don't need to be a sprinkler expert, but you should be ready to dive in and learnProficiency in Microsoft Outlook, Word, and ExcelWillingness to learn platforms like ServiceTrade and HubSpot (prior experience is a plus)A proactive, customer-first approach and the ability to build lasting relationshipsBonus Points If You Have:Experience with fire sprinkler systems, life safety, or related tradesFamiliarity with quoting software or service management platformsPrevious experience in a compliance-driven or facilities-related environmentWhat We Offer:At Encore, we're hyper-focused on building a culture that thrives on success and is energized by the fact that we get to make people's lives safer every day. One of the ways we do this is by generously rewarding those who contribute to our continued growth—but we also know that not all rewards are monetary. Here's what you can expect:Attractive base salary with a results-driven commission planPurpose-driven, results-oriented work environment (we value working smarter, not harder)Flexible dress code—jeans most days, suits when needed. As long as you know what fits the situation (or aren't afraid to ask!), you'll fit right in. Plus, Encore gear for all new team membersA culture that encourages innovation, ownership, and CHANGE—we're always willing to test, improve, and evolveAccess to industry-leading web-based productivity toolsParticipation in a Fidelity 401(k) with employer matchMedical, dental, and vision coverage through Blue CrossCompany-paid life insurance policy of $50,000Encore Fire Protection is an Equal Opportunity Employer.Encore Fire Protection is an E-Verify Employer.As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status.