Hourly Student Employment - Student Workstation Support

Hourly Student Employment - Student Workstation Support Please see Special Instructions for more details. Position Information Advertising Department Advertising Department ITCS CLIENT ENGAGEMENT AND SUPPORT Academic Term/Year Academic Term/Year FALL 2026/SPRING 2027 Position Title Position Title Hourly Student Employment - Student Workstation Support Posting Number Posting Number 08566 Position Number Position Number 08566 Student Job Category Student Job Category Student - Hourly Job Position Location Position Location On-campus City State State NC Number of Vacancies Number of Vacancies 1 Rate of Pay Rate of Pay $13.00/hourly FLSA Status FLSA Status FLSA Non-exempt Will the position be subject to the CBC policy? Will the position be subject to the CBC policy? No Job Description The Student Workstation Support Technician provides frontline technical support for Student Affairs staff, departments, and student-facing workspaces. This position is responsible for troubleshooting, maintaining, and supporting computer workstations, printers, software, peripherals, and related technology used across Student Affairs offices and service areas. This role helps ensure that employees and student workers have reliable access to the technology needed to support daily operations, student services, events, and administrative functions. The position requires strong customer service skills, attention to detail, and the ability to communicate technical information clearly to both technical and non-technical users. Key Responsibilities Provide technical support for desktops, laptops, monitors, printers, scanners, phones, and other workstation equipment. Troubleshoot hardware, software, login, network, printing, and peripheral issues. Assist with computer imaging, setup, deployment, replacement, and relocation. Install, configure, and update approved software applications. Respond to service requests and document work using a ticketing system such as TeamDynamix. Maintain accurate records of equipment, service actions, and inventory changes. Assist with onboarding and offboarding technology needs for employees and student workers. Provide support for shared workspaces, labs, front desks, and student service areas. Escalate complex technical issues to higher-level IT support teams when needed. Communicate professionally with faculty, staff, students, vendors, and IT team members. Support special projects such as workstation refreshes, software rollouts, and technology upgrades. GPA Requirement GPA Requirement Minimum of 2.0 License/certification required Additional Instructions to Applicants Unless otherwise identified in the applicable job posting and consistent with University policy, the University will principally employ individuals who reside in the State of North Carolina to the greatest extent practicable. As such, most positions at East Carolina University require employees to live and work in North Carolina (or live within a reasonable daily commuting distance from their duty station) after hire. Candidates should be prepared to relocate within a reasonable, agreed-upon time after an offer of employment has been made and accepted to meet this requirement. East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( AD AA ) should contact the ADA Coordinator at View phone number on click.appcast.io (Voice/ TTY ) or ADA -View email address on click.appcast.io . Eligibility for Employment Individuals submitting profiles for these positions must be current ECU students, in good-standing and meet the respective GPA requirement as required by the position type. Final candidates may be subject to criminal & sex offender background checks based upon the duties and responsibilities of the position. Some vacancies also require motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Department for People Operations, Success, and Opportunity If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at View phone number on click.appcast.io or toll free at View phone number on click.appcast.io or send an email to View email address on click.appcast.io . Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST . Supplemental Questions Required fields are indicated with an asterisk (*). #J-18808-Ljbffr East Carolina University