Forward Deployed Engineering Lead

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role:

We are seeking a highly skilled and hands-on Agentforce Forward Deployed Engineer. This hybrid technologist and strategic partner will personally drive transformative AI solutions by designing, developing, and directly implementing bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies. The role demands technical mastery, problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization. As an Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our clients, rolling up your sleeves to make it happen. This isn't just about coding; it's about deeply understanding our customers' most complex problems and crafting, building, and delivering innovative, impactful solutions that leverage our Agentforce platform and beyond.

Responsibilities:

• Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of AI solutions, personally writing code, configuring systems, and troubleshooting issues to ensure successful deployment and measurable business impact.

• Remove Technical Blockers: Proactively identify and directly resolve complex technical challenges during all phases of solution delivery, from data integration to model deployment and agent orchestration. You'll be the go-to expert for unblocking progress.

• Build Transformative AI Solutions: Design, develop, and personally implement high-quality, scalable production systems. A significant part of this will involve leveraging AI and Large Language Models (LLMs) to create intelligent agents and automate workflows, all built on top of the Salesforce platform.

• Data Configuration & Integration: Take direct ownership of data from end-to-end. You'll design robust data models, hands-on build efficient processing pipelines, and establish seamless integration strategies to ingest, transform, and analyze complex datasets. Your work will ensure data is always ready and optimized for our AI applications.

• Drive Agentforce Innovation: Become an expert in our innovative Agentforce platform. You'll directly push its capabilities to the limit, developing bespoke intelligent agents, automating intricate business processes, and crafting intuitive user experiences that deliver tangible value.

• Become a Trusted Partner: Embed yourself with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements, building strong relationships as their primary technical advisor.

• Conduct Deep-Dive Technical Debugging: Perform detailed analysis and debugging of complex system interactions, data flows, and AI model behaviors to optimize performance and ensure reliability.

• Prototype and Iterate Rapidly: Quickly develop proofs-of-concept and minimum viable products, coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement.

• Implement Best Practices: Directly apply engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions.

Required Qualifications

• Strong background in Computer Science or a related engineering discipline.

• Proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex).

• Proven track record of hands-on, end-to-end delivery of high-quality, scalable production solutions in a professional environment.

• Hands-on experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques.

• Strong experience in data modeling, processing, integration, and analytics, with demonstrable proficiency in data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks).

• Direct experience with the Salesforce platform, including configuration, customization, and development.

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast delivery.

• Excellent collaboration and communication skills, both written and verbal.

• Ability to travel 25-50% of the time, as needed to customer sites.

Preferred Qualifications

• Experience with Salesforce Data Cloud and/or Agentforce platform.

• Experience developing conversational AI solutions within regulated industries.

• Experience with Apex and/or Python coding languages.

• Prior customer-facing, hands-on technical role experience.

• Salesforce platform certifications (e.g., Administrator, Platform Developer I, Architect).

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing).

• Experience with Salesforce Flows and Lightning Web Components (LWC).

Required Qualifications
B.S Computer Science, Software Engineering, MIS
Knowledge of related applications, relational databases, and ERP technologies
Strong oral, written, presentation, collaboration, and interpersonal communication skills
Ability to work as part of a team to solve technical problems in varied political environments
Minimum of 4 years of professional experience.
Preferred Qualifications
Salesforce certifications
Previous experience as a Solution Engineer/Sales Engineer

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.