Technical Representative

Technical Representative

Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services. MSI Metro Sales Inc. is seeking an Employee-Owner, Technical Representative in our Field Service department. The primary focus of this role is setting up and calibrating new machines. Additional areas as needed will be: assisting with installs, fill in as support to the warehouse and other duties as assigned while training onsite. Although this position will start onsite in our shop, the intent would be to move into a client-facing field service position.

Responsibilities:

• Maintain and properly document inventory and required paperwork.
• Unboxing and setting up new machines.
• Update settings on Machines.
• Calibrate machines based on guidelines.
• Assist with machine installations as needed.
• Deliver parts or components to service technicians in the field.
• Complete assigned training and certifications.
• May lift, push, pull up to 50lbs occasionally.
• Act as a back-up to the warehouse team as needed.
• Adhere to MSI Metro Sales, Inc.'s service policies and procedures.
• Perform other responsibilities as assigned.

Minimum Qualifications:

• High school diploma or equivalent.
• Clean driving record.
• Valid Drivers License.
• Strong interpersonal and communication skills.

Preferred Qualifications:

• CompTIA A+ and NET+ Certifications or willingness to attain certifications.
• Electro-mechanical troubleshooting experience.

What We Offer:

• Medical, Dental and Vision Insurance
• Short- and long-term disability program
• Life Insurance
• Educational Development Benefits
• Employee Stock Ownership Plan (ESOP) + Gainshare - because your success is also your investment
• 401K+ Match
• PTO (Paid Time Off)
• Paid Volunteer Days! - Give back alongside your peers in the community

MSI Metro Sales Inc. Vision: Our Employee-Owners drive the success of the company. We strive to create an environment that offers challenging, stimulating and financially rewarding opportunities. Join us where you can learn and grow to your full potential.