Assistant Service Manager

Description

We're seeking a talented Assistant Service Manager to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• Exceptional Leadership
• Beautiful, Updated & Clean Environment
• Competitive PTO & Benefits Packages
• Company Training
• Opportunities for Advancement
• Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Disability Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

Essential Duties & Responsibilities:

• Manage and directly supervise shop staff including; Administration, Foremen, and Service Writers.
• Assist the Service Manager in training personnel.
• Preform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
• Assist the Service Manager in resolving customer complaints and general customer relations.
• Schedule, assign and supervise work with the objective of maximizing the balance of quality, productivity and profit.
• Supervise maintenance of tools and shop equipment
• Customer Relations
• Maintaining relationships with current customers.
• Review estimates and actual repair time.
• Labor Pricing
• Initial and on-going training and support of all service personnel.
• Actively engage with the Service Manager.
• Participate in annual marketing plan and budget for the shop.
• Involved in regular monitoring of actual performance to plan and determine reasons for variance.
• Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
• Ensure all policies and procedures are being followed to maintain Elite Certification.
• Carry out established company policies and procedures.
• Additional duties as assigned.

Requirements

Work Environment & Physical Abilities:

• Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• This position may require standing, balancing, bending or stooping for prolonged periods of time.
• This position requires corrected vision and hearing within normal range.
• This position requires the occasional ability to lift and carry items weighing up to 45 lbs.
• Required to perform work inside and outside, in varying weather situations.
• Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• High school diploma or equivalent.
• Valid driver's license and MVR in good standing.
• Excellent written and verbal communication skills.
• Leadership Skills
• Customer Service Skills
• Multitasking Skills
• Conflict Resolution Skills
• Independent Working Skills
• Detail Oriented
• Quick Thinking
• Ability to work any shift if needed.
• Familiarity with all aspects of gas and diesel truck repair and maintenance including; engine repair, transmission repair, drivability and electrical diagnostics, suspension, brake systems, etc.
• Ability to obtain a CDL within 90 days of employment.
• Ability to successfully complete a general abilities assessment.
• Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• Previous experience in a similar role.
• Experience diagnosing and repairing diesel trucks.
• Diesel Engine Technology Certification(s) and/or Education

Job Details:

• Compensation: $90,000
• Bonus Eligibility: Yes
• Reports To: Service Manager
• Shift: Monday - Friday 7:00 A.M. to 4:30 P.M./ Saturdays as Needed
• Closing Date: Open Until Filled

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