Partner Technical Support Specialist

Partner Technical Support Partner Technical Support provides advanced support to sales agents and partners. The role involves handling inbound calls to assist with downloading and troubleshooting credit card equipment, VAR setups, service for business customers, and installation and maintenance of systems and products. It also includes maintaining accurate records and ensuring compliance with regulations. Responsibilities Support sales agents by taking inbound calls to assist them in downloading and troubleshooting credit card equipment Provide a superior level of technical assistance with immediate resolution if possible Log all calls in the merchant systems Assist with deployment escalations Provide reliable and accurate education and/or training to partners about products and services Stay up to date with the latest POS equipment and applications Assist in projects as needed Basic Qualifications High School diploma or GED, and 2 years of related experience Must be 18 years of age or older Preferred Qualifications Associate's degree Benefits Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement Equal Employment Opportunity Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr First American Payments Systems, L.P.