Desktop Support Engineer

POSITION DETAILS


Employment based visa sponsorship will NOT be considered for this position.

Position Number: 126490
Classification Title: Desktop Support Engineer
Working Title: Desktop Support Engineer I

Department: Conferences & Continuing Education
FLSA Status: Exempt
Salary Range: $60,785 - $72,942
Pay Basis: Annually

POSITION OVERVIEW

JOB SUMMARY:


The Desktop Support Engineer / Local Service Provider (LSP) serves as the primary technology support resource for the Division of Continuing Education, the Behavior Lab, and the Office of Academic Advocacy and Graduation Success, while providing backup support for Enrollment Affairs, the Military & Veterans Resource Center, TRiO, Kugelman Honors and Persistence and Academic Success Services.
The position delivers end-user support for desktop computing, classroom technology, audiovisual systems, endpoint management, and department-specific applications. Responsibilities include diagnosing and resolving hardware, software, networking, and peripheral issues; coordinating technology deployments and repairs; maintaining technology assets; supporting technology projects; and serving as the primary liaison between supported departments and Information Technology Services (ITS). This position is responsible for supporting UWF Information Technology Services policies, managing the Active Directory and domain administration, generating technology specifications and purchasing quotes for systems and projects, providing reports on assets and departmental needs, and maintaining a current list of assets and their status.
The position also assists with technology planning, purchasing recommendations, user training, documentation, and lifecycle management of departmental technology resources, in addition to serving as the primary DisRep for the Division of Continuing Education.
The LSP must check in with their supervisor on a regular basis, at least weekly.

MINIMUM QUALIFICATIONS:


Broad job knowledge typically obtained through professional entry-level certifications/credentials, advanced education or 1 year of work experience providing desktop or technical support in a professional environment.

POSITION QUALIFICATIONS:


The position requires strong analytical, organizational, documentation, problem-solving, communication, and customer service skills. Incumbent must have:
Demonstrated knowledge of:
-Windows and macOS operating systems, including current and commonly supported versions.
-Desktop, laptop, tablet, printer, peripheral, and A/V hardware installation, maintenance, and troubleshooting.
-TCP/IP networking, Ethernet, wireless connectivity, VPN, DNS, DHCP, and client/server environments.
-Endpoint management technologies including Active Directory, Group Policy, Microsoft --Endpoint Manager/Intune (or equivalent), software deployment, and device management.
-Microsoft 365 applications and common productivity software.
-Information security principles and endpoint security best practices.
-Service management and ticketing systems.
Ability to:
-Diagnose and resolve hardware, software, operating system, networking, and peripheral issues.
-Configure, deploy, and maintain desktop computer systems and related technologies.
-Manage computer assets and maintain accurate documentation.
-Prioritize multiple support requests while providing excellent customer service.
-Explain technical concepts clearly to nontechnical users.
-Work independently while collaborating effectively with Information Technology Services (ITS) and departmental staff.
-Learn new technologies quickly and adapt to changing business needs.

PREFERRED QUALIFICATIONS:


Requires good time management and organizational skills as the job may have little support from direct supervisors.
-Associate or bachelor's degree in Information Technology, Computer Science, or a related discipline.
-One or more years of desktop support or endpoint engineering experience.
-Industry certifications such as:
CompTIA A+
Network+
Microsoft Certified
Apple Certified Support Professional (ACSP)
-Experience supporting higher education environments.
-Experience supporting classroom technology and audio/visual systems.

ESSENTIAL FUNCTIONS/JOB DUTIES:

• 45% - Provide primary desktop support for assigned departments. -Diagnose and resolve hardware, software, operating system, networking, and peripheral issues. -Configure, deploy, and maintain University-owned Windows and macOS computers. -Install and support approved software and endpoint management tools. -Maintain accurate documentation of incidents, requests, and resolutions within the ITS ticketing system. -Coordinate printer installation and repair. -Serve as the primary liaison among specialized system vendors and Information Technology Services (ITS) -Provide remote and after-hours support as needed. -Ensure endpoint compliance with University policies. - (Essential)
• 20% - Research, test, evaluate, recommend, and present information about new and existing technologies and products related to supported areas software and hardware. -Provide technical guidance and support to the immediate supervisor and other management staff. - (Essential)
• 15% - Track and manage all technology assets within the software provided. - (Essential)
• 10% - Generate purchasing quotes for user requested software and hardware and submit to leadership for purchasing approval -Generate system build specifications for desktop and laptops -Coordinate purchases of approved technology by users and vendors - (Essential)
• 5% - Document, evaluate and revise processes and procedures for supported areas regarding technological support. - (Essential)
• 5% - Aid other areas as needed. - (Essential)

PHYSICAL DEMANDS:

• Physical Requirements: Regularly involves lifting, bending or other physical exertion. Often exposed to one or more disagreeable environmental factors, such as heat, cold, noise, dust, dirt, chemicals, etc., with often to the point of being objectionable.
• Impact of Deadlines: Externally imposed deadlines set and revised beyond one's control. Interruptions influence priorities. Difficult to anticipate nature or volume of work with certainty beyond a few days.
• Standing: Daily
• Walking: Daily
• Sitting: Daily
• Reaching with hands and arms: Daily
• Climbing or balancing: Occasionally
• Stooping: Daily
• Use of hands to handle objects: Daily
• Lifting up to 10lbs: Frequently
• Lifting up to 25lbs: Frequently
• Lifting over 25lbs: Occasionally
• Talking as express or exchange of ideas verbally: Daily
• Hearing as perceive sound by ear: Daily
• Vision as distinguish colors & depth: Daily

Special Requirements or Considerations of the Job:

• This position requires a criminal background screening.
• This position requires fingerprinting.
• This position is eligible for veterans' preference.

Special Instructions to Applicants: Candidates must apply online through the University of West Florida website:

Applicants are required to attach a resume, cover letter and contact information for three references.

An opportunity to upload these documents will be provided during the application process. For assistance, please contact Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io.

This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Section 295.07, F.S.; applicants claiming preference are responsible for providing required documentation on or before the posting deadline date as such documentation is required for eligibility determination. Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. For information on obtaining a DD214, visit or call View phone number on click.appcast.io.

At the conclusion of this search, if a non-preference eligible applicant is appointed to the position and you are a preference-eligible applicant and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, a written complaint requesting an investigation may be submitted to the Florida Department of Veterans' Affairs, Division of Benefits and Assistance, 9500 Bay Pines Blvd., Room 214, St. Petersburg, Florida 33708. Such a complaint should be filed within 60 calendar days from the date that the notice the position has been filled is received by the applicant pursuant to Sections 120.569 and 120.57, F.S.

Prior to filing a complaint, it is the responsibility of the preference-eligible applicant to contact the designated Human Resources or other contact person at least one time after 45 days have passed from the final date for submitting an application or the interview date, whichever is later in time, if the applicant has not received notice of a hiring decision.

ADDITIONAL POSTING DETAILS


Number of Vacancies: 1
Work Hours: 8 am - 5 pm, Monday - Friday
FTE: 1.0
Closing Date: 09/10/2026