Per-Diem Safety Telecom Spec I

Position Per-Diem Safety Telecom Spec I Shift 11PM-7AM (Every other weekend) Overview The Public Safety and Telecommunication Departments support the routine and emergency activities for the health system's four acute care hospitals and rehabilitation hospitals. The departments operate on a 24‑hour, 7‑day schedule and are the first point of contact for external and internal inbound callers. The Telecommunicator‑Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer‑focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non‑emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television monitoring, and the health of mission critical equipment (i.e., generators); manages incident communication and documentation using the records management system; and initiates emergency activations for affected facilities and personnel. Responsibilities Process and respond to external and internal safety and security requests via telephone and digital systems. Dispatch public safety resources and provide situational information to callers. Monitor alarm systems, access controls, CCTV, and critical equipment health. Manage incident documentation and record-keeping. Initiate emergency activations for facilities and staff. Qualifications Minimum of five years of customer service and/or call center experience. High School diploma or equivalent. None required; but acquire and maintain the APCO Public Safety Telecommunicator 1 (PST‑1) certification. Benefits Tuition reimbursement up to $6,000 per year (based on full‑time status). Employee discounts on various activities, services, and vendors. Free employee parking. Employment Details Employee Status: Regular Schedule: Per Diem Pay Range: $25.00 - $26.55 Job Grade: 895 #J-18808-Ljbffr Main Line Health