Count Room Representative

Job Summary

Responsible for accurate collection and counting of gaming and non-gaming funds while maintaining confidentiality and professionalism. Conducts bill validators pulls, table games and poker box counts, slot bill validator count, and non-gaming funds count. Performs preventative maintenance as required.

How You Will Create the Extraordinary

• Securely collects monies from slot machines.
• Transfers drop devices from casino floor to count rooms.
• Removes drop boxes from carts and assembles in numerical order to determine if all boxes have been delivered and accounted for.
• Sorts, counts, straps, and records the results of daily counts (cash, chips, coin, coupons and other monies) in accordance to departmental and regulatory policies.
• Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.
• May be assigned to verify, strap, and seal back currency.
• Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the lead, or supervisor to any variance between the two.
• When assigned as computer operator, will enter all receipts.
• Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor.
• Retrieves full and empty drop boxes.
• Responsible for always maintaining confidentiality.
• Identifies different denominations of gaming chips and currency; also required to count and stock chips and currency.
• Performs minor repairs and maintenance on count room equipment.
• Notifies count room leadership of malfunctioning equipment.
• Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.
• Performs other duties as assigned.

What You Will Need

• High school graduate or equivalent preferred.
• Must possess a team mentality with the ability to work in a secured and surveillance area for prolonged period of time with coworkers.
• Must have the manual dexterity to open small locks, grip as well as remove and replace slot boxes while maintaining a fast pace to meet time constraints.
• Must be able to maintain a fast pace under stressful conditions.
• Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.

Additional Requirements

• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to walk on level surfaces, as well as, up and down stairs.
• Must be able to carry a minimum of 25 lbs. up to 60 feet while performing the slot drop.
• Must be able to stand for prolonged periods of time, for up to ten hours per day.
• Must be able to work in a fast paced environment.
• Must be able to maintain a safe working environment while being able to maneuver equipment in high traffic areas.
• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.
• Must be able to listen and respond to visual and aural cues.
• Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.

About Us

Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

Job Info

• Job Identification 90186
• Job Category Casino
• Job Schedule Full time
• Locations Horseshoe Council Bluffs (On-site)