Technology Operations Specialist

Custom Learning Designs has partnered with Hueman to find a Technology Operations Specialist. This is a remote role with some travel involved. 

The Technology Operations Specialist will work directly with our Technology Product Manager. You will help deliver the technology behind pharmaceutical live training events, client-facing products, and internal AI-powered tools.

This is a hands-on role with real client and stakeholder exposure from the start. You'll learn the operational side of our technology work while building the product sense, communication skills, and technical fluency to take on more over time. It's a strong fit if you're relentlessly organized, quick to pick up new software, curious about AI, and want to grow into tech operations and product management.

Custom Learning Designs (CLD) is a leading provider of custom training solutions for pharmaceutical and life sciences companies. At CLD, we support our customers in developing customized training for their commercial sales teams, medical teams (MSLs), patients, and physicians. Key Responsibilities:

• Own meeting logistics for live workshops: room layouts, Cvent diagramming, session timing, and team rotation schedules.
• Configure and test our workshop technology suite for specific client engagements.
• Run pre-event QA and dry runs of scoring systems, leaderboards, and participant-facing apps; document and escalate what breaks.
• Provide onsite technical support at live events — setup, real-time monitoring, and troubleshooting.
• Represent the technology department in internal status meetings.
• Serve as primary tester for internal tools: execute test plans, log defects, verify fixes, and coordinate testing acorss the team.
• Support internal tool rollouts with documentation, training materials, and process guides.
• Run recurring data perparation and background processing tasks.
• Build out the technology department's library of documented, repeatable processes. 

Job Qualifications:

• 1-3 years professional experience or a recent degree and relevant internship/project work.
• Experience with project coordination, technical support, QA, event operations, or a related role.
• Strong technical aptitude. You learn new software fast and are comfortable in spreadsheets, admin panels, and ticketing systems.
• Willingness to travel for onsite event support, including occasional evenings and weekends around event dates. 

At Custom Learning Designs, you'll work with top pharma companies, contribute to impactful training solutions, and grow in a collaborative and innovative environment. Apply now to be part of a mission-driven team shaping the future of pharma training.

Hueman is proud to partner with Custom Learning Designs as the exclusive recruitment partner for this role. If you are interested in learning more about a career with CLD as a Technology Operations Specialist, apply today!