Automotive Service Advisor

Job Description

Job Description

JOB SUMMARY:

Are you ready to take on a role where every day presents a new challenge and every interaction makes a difference? As an Automotive Service Advisor at Grants Pass Toyota, you'll be at the forefront of our dynamic, high-energy environment, where your skills and dedication are pivotal to our success. We are seeking a career-oriented individual to join our team in providing exceptional customer service. The Automotive Service Advisor role offers opportunities for growth within our dealership. 

As a Grants Pass Toyota Service Advisor, you will oversee our customers' service experiences. You'll serve as their initial point of contact, you will be knowledgeable about our service offerings and dedicated to outstanding customer care. From greeting vehicle owners on the service drive to guiding them through the repair process, our Service Advisors are adept professionals who derive satisfaction from assisting others. Previous experience in automotive service is preferred.

BENEFITS:

• 401K Plan
• Vacation pay 
• Medical and Dental 
• PTO 
• Flexible work schedule 
• Opportunities for advancement

RESPONSIBILITIES:

• Greet customers in service drive.
• Obtain customer and vehicle information.
• Generate repair orders based on customer concern.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Obtain authorization before work is performed.
• Review multi-point inspection with customer.
• Explain all completed work and charges to customers.
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Other duties assigned.

REQUIREMENTS:

• Outstanding customer service and communication skills.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple priorities effectively.
• Proven experience in a fast-paced customer service role, demonstrating exceptional problem-solving skills and resilience.
• Excellent organizational skills with a keen eye for detail and the ability to manage multiple priorities effectively.
• Strong interpersonal skills and the ability to remain calm and professional in challenging situations.
• Positive attitude.  

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.