Operations Manager

Job Description

Job Description

Operations Manager | $90,000 - $110,000 Salaried

Location: Southshore MA

Local HVAC, Plumbing and Energy Delivery company is hiring an Operations Manager.

Job Summary:

The Operations Manager has the primary overall responsibility for the Southshore locations. Manages all facets of these locations with accountability for the location's growth, EBIDTA, and Safety with a focus on profit and loss. Accountable for the overall direction of the locations' activities to ensure high levels of customer service, operational effectiveness, employee productivity and profitability.

Benefits:

• Medical insurance with company contribution for individual and family coverage, plus FSA and HSA options
• Dental and Vision insurance
• Basic Life and AD&D insurance
• Long-Term Disability coverage
• 401(k) plan with company match
• 80 hours of accrued vacation
• 40 hours of sick leave
• 9 paid holidays, including floating holidays
• Employee Assistance Program
• Group rates on voluntary insurance options, including Disability, Accident, Life, Cancer, Critical Illness, Hospital Confinement, and supplemental Dental coverage

Measurements of Success:

• Customer service, meeting and exceeding the requirements of the customer consistent with the our program which covers HVAC, electrical, plumbing, and fuel delivery
• Salesmanship, or the capacity to capitalize on sales growth opportunities as well as supporting the Division's sales and marketing efforts
• Experience, the insight to understand the nature of the energy business and plan accordingly
• Mentoring and Coaching, establishing consistent behavior that encourages the development of direct reports within these Locations and assuring consistent behavior within the management team
• Leadership responsibility for all service, delivery, office and sales department operations
• Works with and assists in the recruiting, hiring and performance of employees
• Evaluates, coaches, and communicates regularly with department managers
• Responsible for all aspects of safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awareness
• Responsibility for the implementation of daily operating procedures to ensure employees understand the correct procedures to perform their daily responsibilities at or above expectation
• Schedule and facilitate regular department and safety meetings
• Understands, follows, and advocates company policies and local, state and federal rules, regulations, codes and licensing
• Analyzes service, delivery, and sales department productivity reports to improve efficiency and maximize productivity
• Controls inventory to maintain appropriate levels and develops and institutes processes for maintaining accurate inventory records
• Establishes competitive and financially responsible margins
• Develops an annual budget and departmental goals with members of the Executive Team
• Creates and supplies information for determining performance of Key Performance Indicators ("KPI's")

What it takes:

• Bachelor's Degree or equivalent work experience required, industry experience preferred
• Proficient user of Microsoft Office (prior experience with customized internal computer programs preferred)
• Demonstrated ability to work as part of a team
• Strong sense of professionalism and ability to maintain discretion
• Well-developed verbal and written communication skills
• Must have a valid driver's license and a clean driving record

We are an equal opportunity employer

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.