Medical Support Assistant (Advanced)

Medical Support Assistant

Major duties include, but are not limited to:

• Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommend changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinate with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results, manage a system for follow-up care such as consults, tests, etc.).
• Process incoming patient secure messaging through MyHealthyVet and coordinate with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identify incomplete encounters and communicates findings to providers, as needed, assist the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
• Manage patient systems to verify and validate accuracy and resolve issues; evaluate patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
• Uses word processing software to execute several office automations functions such as storing and retrieving electronic documents and files, activating printers, inserting and deleting text, formatting letters, reports, and memoranda, and transmitting and receiving e-mail.

Locations: Aurora VA Clinic 161 South Lincolnway, Suite 120. North Aurora, IL 60542. Joliet VA Clinic 1201 Eagle Street. Joliet, IL 60432. LaSalle VA Clinic 4461 North Progress Village. Peru, IL 61354-1109. Oak Lawn VA Clinic 10201 South Cicero Avenue. Oak Lawn, IL 60453. Edward Hines Jr. VA Hospital 5000 South 5th Avenue, Hines, IL 60141.

Work Schedule: Varies by location, tour of duty is subject to change based on the needs of the Agency.

Telework: Not available.

Virtual: This is not a virtual position.

Functional Statement #: 10667F

Relocation/Recruitment Incentives: Not authorized.

Permanent Change of Station (PCS): Not authorized.