Carriage House Retail Stockroom Worker - Reserve

Job Summary

The Retail Stockroom Worker is responsible for inventory for a retail location to which they are assigned, to include, but not limited to: stockroom inventory and floor/shelf displays; liaising with the retail warehouse and merchandising staff to ensure product is available; and working with the retail team to anticipate and forecast stock/inventory needs. The incumbent will also provide general support to the Retail team and location staff, and assist with special projects, events, and activities as required. The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Reserve: a position working an average of 20 hours per week (anywhere between 40-999 hours per year). Schedules can vary; this position requires availability to work evenings, weekends, and holidays to support business needs.

Essential Job Duties

1. Stock items throughout the day to ensure that the sales floor is adequately stocked, utilizing pull sheets from the prior day's sales.
2. Tracks inventory and displays throughout the day to determine restocking needs.
3. Ensures items are properly displayed and maintains the original intent and look of all displays.
4. Assists with processing deliveries from the Retail Warehouse.
5. Promptly answers radio calls throughout the day from the sales floor.
6. Exhibits proper phone/radio etiquette as outlined in the retail orientation guidelines.
7. Provides an exceptional guest service experience for each guest.
8. Offers assistance as needed to guests with locating merchandise.
9. Assists guests as needed with the transport and loading of large items to their vehicle.
10. Assists with stockroom bin maintenance following the guidance of the Stockroom supervisor.
11. Maintains a daily schedule of cleaning and organizing the stockroom to maintain neatness in the area.
12. Assist in maintaining and preparing Retail food samples for Retail Outlets.
13. Maintains adequate wine stock levels on the Retail Floor through restocking shelves and replenishing cases.
14. Maintains a positive, cooperative, and professional attitude at all times.

Qualifications

1. Previous retail, inventory, and/or customer service experience strongly preferred. The ideal candidate will have had at least (6) months of prior retail inventory or guest service experience in an upscale/luxury setting.
2. Exceptional guest relations and verbal and written communication skills.
3. Basic math skills and the ability to operate inventory management systems and point of sale (POS) systems. Previous experience with inventory control procedures, loss/shrinkage practices, and/or merchandising delivery protocols preferred.
4. Demonstrated commitment to providing world-class guest service.
5. Ability to work effectively in a fast-paced, guest service environment as part of a team.
6. Ability to anticipate guest needs, be proactive, and take initiative where appropriate.
7. Ability to exercise good judgment and multitask. Should be comfortable with creative problem-solving.

Physical Requirements

1. Ability to lift, carry, push/pull between 50-100 lbs. daily
2. Standing, stooping, bending, kneeling, reaching overhead, and down below for long periods of time
3. Ability to work in a fast-paced environment.
4. Agility, stamina, accurate vision, and hearing
5. Ability to climb stairs and ladders as needed.

Biltmore Career Culture

#BiltmoreCareers Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place. Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality. We invite you to join our dedicated team.

Offer Conditions

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.